Currently I am trying to setup Livechat with a RASA Chatbot and Rocket Chat Realtime API.
My problem right now is that my bot only responds to the user in a livechat room when i set the channel of the bot’s outgoing webhook to all_private_groups.
When I transfer the chat from the bot to a human livechat agent, the bot leaves the livechat room but is still capable of sending messages into the livechat room.
I did configure my rocketchat instance with the environmental variables (RESPOND_TO_LIVECHAT, etc.).
Am I missing something? Thanks in advance
Server Setup Information
- Version of Rocket.Chat Server: 3.4.2
- Operating System: macOS (x64)
- Deployment Method: Docker
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 13-alpine
- MongoDB Version: 4.2
- Proxy: —
- Firewalls involved: —