Bot only responds to livechat when outgoing webhook channel is set to all_private_groups


Currently I am trying to setup Livechat with a RASA Chatbot and Rocket Chat Realtime API.
My problem right now is that my bot only responds to the user in a livechat room when i set the channel of the bot’s outgoing webhook to all_private_groups.

When I transfer the chat from the bot to a human livechat agent, the bot leaves the livechat room but is still capable of sending messages into the livechat room.
I did configure my rocketchat instance with the environmental variables (RESPOND_TO_LIVECHAT, etc.).

Am I missing something? Thanks in advance

Server Setup Information

  • Version of Rocket.Chat Server: 3.4.2
  • Operating System: macOS (x64)
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 13-alpine
  • MongoDB Version: 4.2
  • Proxy: —
  • Firewalls involved: —

Any additional Information

Has anyone an idea, why it only works when the outgoing webhook is set to all_private_groups? Because of that the bot receives unwanted messages of private groups which it is not part of.