Android application forgets server address

Community Support
1

Hello, thank you for this great application. We installed rocket chat on our own server and use android application from play market. We faced with problem in the android application. The application forget the server address after being closed or after the phone reboot and we should write this address manually every time when we want to launch the application.

2

@kele6ra Thanks for the feedback! What’s the version of the app that you’re running? Thank you!

3

Moving this thread to Community Support.

4

version 3.1.1 from the play market. Build 2050

5

Thank you, we’ll be investigating this issue. :+1:

6

Hi,

experiance similar problems on android app Version 3.3.2.
The name of the server is occasionally lost, but not the Username & Password, so I do only have to input the servername and erverything is working again.
Odd thing: I do get push notifications, but when I click on them I am asked to give the servername (no User/Passwd)…

I had this on different Android devices, with different Android-Versions. Allways with the Stock-Rocketchatclient…

thanks for your support
MSDD

7

Hi,

same problem here with current Android app version 4.69.0.108205. But colleagues also notified me about the same behavior on iOS.

Any hints to keep connected to the server? I also have access to the configuration. But as the user is not really logged out, I do not know where to investigate.

At first, I thought it is a problem on my device (cache automatically cleaned or something like that). But I disabled the feature to pause the app when it is not used. So my login persists. It is only the problem that I have to re-enter the server URL each time the app is started.

Does anyone have a solution or a hint how to workaround the problem?

Thanks,
Markus