Windows client fails to connect

Community Support
1

Description

New install of rocket.chat.
Mobile client (android) connects.
Windows client does not connect - seems the hang with ‘wait’ image, indicates an error with the server but goes not proved any context.

Any advice would be appreciated.

Server Setup Information

  • Version of Rocket.Chat Server: 6.7.1
  • Operating System: Ubuntu 22.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 14.21.2 - x64
  • MongoDB Version: 5.0.15
  • Proxy: nginx
  • Firewalls involved:
2

Any web proxy?

SSL certificates?

When you say “android connects” what URL are you using?