Upload file error: FileNotFound:

Community Support
1

My system:
CentOS Linux release 7.7.1908
Rocket.Chat Version: 2.2.0
NodeJS Version: 8.16.2 - x64
MongoDB Version: 4.0.13
MongoDB Engine: mmapv1
Platform: linux
Process Port: 3000
Site URL: https://localhost

File upload, file system constant error progress 0% FridFS similar problem

Error: FileNotFound: no file with id CtrsAyXbSLTrgFu6z found
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:188:25
at result (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:414:17)
at session.endSession (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:401:11)
at ClientSession.endSession (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/sessions.js:129:41)
at executeCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:397:17)
at deleteCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:349:17)
at removeDocuments (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:364:54)
at handleCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:128:55)
at coll.s.topology.remove (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:1208:5)
at handler (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/topologies/replset.js:1197:22)
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:532:18
at _combinedTickCallback (internal/process/next_tick.js:132:7)
at process._tickDomainCallback (internal/process/next_tick.js:219:9)

2

i have the same problem

Error: FileNotFound: no file with id 2KAYQa2DwEhtkCqyC found
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:188:25
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at result (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:414:17)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at session.endSession (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:401:11)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at ClientSession.endSession (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/sessions.js:129:41)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at executeCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:397:17)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at deleteCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:349:17)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at removeDocuments (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:364:54)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at handleCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:128:55)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at coll.s.topology.remove (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:1208:5)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at handler (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/topologies/replset.js:1197:22)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:532:18
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at _combinedTickCallback (internal/process/next_tick.js:131:7)
Dec 17 14:09:55 sv252003001 RocketChat[5312]: at process._tickDomainCallback (internal/process/next_tick.js:218:9)

3

I also have the exact same issue when trying Local file storage rather than GridFS. Same errors as well.

Can any devs look into this? It’s affecting multiple users.
I’m running Rocket Chat on Ubuntu in Snaps.

4

Same issue here, but happens with GridFS or Local file storage. Strangely though, I’m able to upload files on mobile, so it seems like a client issue. Any ideas?

5

docker version 18.09.9
docker-compose 1.25.3
centos 7.6
rocket.chat 2.4.9
upload files only mobile(ios / Android ) and desktop upload file ，log will show Upload file error

6

If you have multiple instances of Rocket.Chat running. Make sure you have sticky sessions configured in your load balancer.

What can happen here is when uploading… When it starts and starts uploading chunks of the files… If they end up on different instances of Rocket.Chat running… it can’t piece the file back together.

So setting sticky sessions bypasses this.

7

I also have the exact same issue when trying Local file storage rather than GridFS
My system:
CentOS Linux release 8.1.1911 (Core)
Docker version 19.03.6, build 369ce74a3c
SyncedCron ➔ info Starting “Generate download files for user data”.
SyncedCron ➔ info Finished “Generate download files for user data”.
Error: FileNotFound: no file with id njd4heZoXp6iGWzSH found
at /app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:188:25
at result (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:410:17)
at session.endSession (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:398:11)
at ClientSession.endSession (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/sessions.js:134:41)
at executeCallback (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:395:17)
at deleteCallback (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:349:17)
at removeDocuments (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:364:54)
at handleCallback (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:128:55)
at coll.s.topology.remove (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:1259:5)
at /app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:397:18
at _combinedTickCallback (internal/process/next_tick.js:132:7)
at process._tickDomainCallback (internal/process/next_tick.js:219:9)
SyncedCron ➔ info Starting “Generate download files for user data”.
SyncedCron ➔ info Finished “Generate download files for user data”.
SyncedCron ➔ info Starting “Generate download files for user data”.
SyncedCron ➔ info Finished “Generate download files for user data”.

8

In my case I could use rocket-chat messages despite the “site url” was set as

http://example.com/

but I have had to change it to

https://example.com/

for file-upload to start working.

The setting is under

Administration/Settings/General/“Site URL”