Self Hosted not working


Hi there,

I recently came across Rocket Chat and decided to try out the self hosted version following all the guides. I used snap at first and it worked flawlessly, however I got an error in the UI indicating that MongoDB was outdated (3.4.0)

After some research, I noticed that Docker was the recommended method.
I removed the snap install and followed this guide step by step.

I only didn’t edit the compose.yml file or the .env files.
I kept it to test it using localhost:3000
I started docker and no errors, however when heading to localhost:3000, I got an error:
This site can’t be reached
localhost refused to connect.

What did I do wrong and how do I fix this?

Server Setup Information

  • Version of Rocket.Chat Server: 5.4.0
  • Operating System: Ubuntu
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information


We really need all the informations required in Server Setup Information.

One of that is specially important:

4.4.15 / wiredTiger (oplog Enabled)

if your’s is different from wiredTiger (for instance, mmapv1), your docker compose may be outdated.

Anyway, let us know those info so we can help you better.

Also, pelase, paste the full logs, or exactly how they are so we can help you better!