Rocket.Chat suddenly stopped working now getting 502 bad gateway


Server Setup Information

  • Version of Rocket.Chat Server: 3.6.2
  • Operating System: Ubuntu 18.04
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

I am suddenly getting a “502 Bad Gateway” on Rocket.Chat. I have verified Mongo is “active” (running) however Rochet.Chat status says inactive (dead) however from the rocket chat server logs it appears that (rocketchat-server.rocketchat-server[4462]: Mongo is not available, can’t start. Waiting 10 seconds and trying again) mongodb is not loaded.

Please HELP!