Hey Guys 
,
My server rebooted and it looks like SNAP may have done an update and caused something to fail, I don’t know how to fix this one.
I have connected to the rocket-chat server via SSH.
First I typed command:
sudo service snap.rocketchat-server.rocketchat-server status
And I received:
Loaded: loaded (/etc/systemd/system/snap.rocketchat-server.rocketchat-server.service; enabled; vendor preset: enabled)
Active: inactive (dead) (Result: exit-code) since Sat 2019-01-05 12:54:51 SAST; 24h ago
Process: 13881 ExecStart=/usr/bin/snap run rocketchat-server (code=exited, status=1/FAILURE)
Main PID: 13881 (code=exited, status=1/FAILURE)
Jan 05 12:54:51 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.service: Unit entered failed state.
Jan 05 12:54:51 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.service: Failed with result ‘exit-code’.
Jan 05 12:54:51 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.service: Service hold-off time over, scheduling restart.
Jan 05 12:54:51 carrier systemd[1]: Stopped Service for snap application rocketchat-server.rocketchat-server.
Jan 05 12:54:51 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.service: Start request repeated too quickly.
Jan 05 12:54:51 carrier systemd[1]: Failed to start Service for snap application rocketchat-server.rocketchat-server.
Then I type command:
sudo snap refresh rocketchat-server
And I get response:
error: cannot communicate with server: Post http://localhost/v2/snaps/rocketchat-server: EOF
I check the snap list with command:
snap list
And I get response:
Name Version Rev Tracking Publisher Notes
core 16-2.36.2 6034 stable canonical✓ core
rocketchat-server 0.71.1 1343 stable rocketchat✓ -
I have read somewhere that snap needs writable permissions to certain folders, I don’t know where to check for that. Either way, I would also please like to prevent snap from updating on its own and causing things like this.
Where do I go from here?
@CarrierClass Please check out the SNAP FAQ here:
https://rocket.chat/docs/installation/manual-installation/ubuntu/snaps/#faq
Using commands doc’d in the FAQ - what you can try is:
- stop rocketchat-server
- stop rocketchat-mongo
- start rocketchat-mongo
- monitor the logs of rocketchat-mongo and wait until it starts up successfully and waiting for request; on low-resource systems this can take a couple of minutes
- start rocketchat-server
Thanks @sing.li
I’ve tried all those commands to no avail…
If I:
sudo snap refresh rocketchat-server
I get:
error: cannot communicate with server: Post http://localhost/v2/snaps/rocketchat-server: EOF
And If I:
sudo service snap.rocketchat-server.rocketchat-server status
I get:
● snap.rocketchat-server.rocketchat-server.service - Service for snap applicatio
Loaded: loaded (/etc/systemd/system/snap.rocketchat-server.rocketchat-server.
Active: inactive (dead) (Result: exit-code) since Wed 2019-02-06 16:13:24 SAS
Process: 1529 ExecStart=/usr/bin/snap run rocketchat-server (code=exited, stat
Main PID: 1529 (code=exited, status=1/FAILURE)
Feb 06 16:13:24 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.ser
Feb 06 16:13:24 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.ser
Feb 06 16:13:24 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.ser
Feb 06 16:13:24 carrier systemd[1]: Stopped Service for snap application rocketc
Feb 06 16:13:24 carrier systemd[1]: snap.rocketchat-server.rocketchat-server.ser
Feb 06 16:13:24 carrier systemd[1]: Failed to start Service for snap application
Starting and stopping the snaps or services just result in the same status as above.
Where do I see logs?
Found the problem,
I’m running the snap within VirtualBox, the VirtualBox Disk ran out of space, I have since increased it but Linux “df” tool still not showing available space, now trying to find the df commands or what I can do to instruct linux to increase partition size.
Hello, i have the exact same problem with rocketchat, did you solved the issue.? I have a server installation of ubuntu. after a reboot, the rocketchat server, mongo and caddy didn’t start any more. if you found the solution, or anyone else, please let me know… i didn’t do a backup so i can’t reinstall yet… don’t want to loose all users and data…xD