Description Rocket.Chat unexpectedly crashed out of blue and throws this kind of errors: 2020/08/13 08:56:07 [error] 337681#337681: *99747 connect() failed (111: Connection refused) while connecting to upstream, client: 9x.8x.2xx.2xx, server name, request: “GET /favicon HTTP/1.1”, upstream: “127.0.0…

Alright this is what I suspected. [image] larkin: EmojiUpload_FileSystemPath - https://domain.com/emotes We’ll need to drop into a mongo shell again. Also switch to parties db just like above. Then choose which path forward If you want custom emoji on file system you can update this value…

Service status showed this: at /snap/rocketchat-server/1439/programs/server/boot.js:415:15 Aug 13 10:54:46 v2201 rocketchat-server.rocketchat-server[2067]: at /snap/rocketchat-server/1439/programs/server/boot.js:465:7 Aug 13 10:54:46 v2201 rocketchat-server.rocketchat-server[2067]: at Funct…

Seems to be a related issue that affected many people: Rocket chat on Ubuntu 20.04 no longer works

Seems to be related to Snap? I see they just pushed 3.5.1 recently.

[image] Rocket chat server can't start (problem with cloud.rocket.chat ) Community Support Changes have been made and we are investigating why it suddenly stopped even though other areas of the same infrastructure were working just fine. Everything should be working fine a…

I’m not sure if the “everything should be working fine as of right now” applies to my situation, but I’ve tried restarting rocketchat-server and I’m still getting ‘502 Bad Gateway’.

Same here. I’ve restored a fresh copy of the VM from 2 days ago because I’ve mucked with the current one trying to get it working. Still the same ol “502 Bad Gateway” for me. I’ve noticed that if I try to start the snap.rocketchat-server service, it appears it starts OK but for some reason stops imm…

Samsies. Though, I got fed up and did a fresh install using the native installation method (i.e., no more snap).

I managed to just deploy Mattermost and I think I actually like it better.

3.5.2 should fully solve this. Basically two parts of same issue. HTTP calls weren’t deferred causing them to block until they got a response. On our end we had an incident that caused a service that is never down to stop responding and our load balancer kept the connection open too long instead …

Unfortunately, it did not. I’ve tried ‘snap refresh rocketchat-server’ but it says there are no updates available, so I guess it’s already updated to 3.5.2. Restarting rc, caddy, mongo, and ubuntu server didn’t help.

Rocket.Chat crashed. Restarting the services doesn't help

Community Support

bradley.hilton August 13, 2020, 4:42pm 5

Sorry to be so vague, but we really don’t know what caused the issue and are looking into it.

Topic		Replies	Views
RC stopped working after reboot Community Support	11	2265	August 24, 2021
Sudden 502 error Community Support	21	6664	September 23, 2020
RocketChat suddenly unavailable (MongoDB connection refused) Community Support	2	4395	May 14, 2020
Suddenly, mongod is not starting Community Support	6	7999	November 7, 2019
Rocket chat via snap has error on restart of the application Community Support	14	3072	June 10, 2022

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Rocket.Chat crashed. Restarting the services doesn't help

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