Description Rocket.Chat unexpectedly crashed out of blue and throws this kind of errors: 2020/08/13 08:56:07 [error] 337681#337681: *99747 connect() failed (111: Connection refused) while connecting to upstream, client: 9x.8x.2xx.2xx, server name, request: “GET /favicon HTTP/1.1”, upstream: “127.0.0…

Alright this is what I suspected. [image] larkin: EmojiUpload_FileSystemPath - https://domain.com/emotes We’ll need to drop into a mongo shell again. Also switch to parties db just like above. Then choose which path forward If you want custom emoji on file system you can update this value…

Firewall was disabled. curl says “(7) Failed to connect to localhost port 3000: Connection refused”.

Hm… sure enough looks like it didn’t get booted. Then we’re going to need more output for Rocket.Chat startup logs. journalctl -u snap.rocketchat-server.rocketchat-server

journalctl -u snap.rocketchat-server.rocketchat-server output: Aug 14 10:17:48 v2201 systemd[1]: Started Service for snap application rocketchat-server.rocketchat-server. Aug 14 10:17:51 v2201 rocketchat-server.rocketchat-server[714]: Mongo is not available, can't start. Waiting 10 seconds and tryi…

It looks like something is trying to use the file system at a path that doesn’t exist and it can’t create at since read only. Can you do: rocketchat-server.mongo Then execute: db.rocketchat_settings.find().forEach(function(s) { if (!s._id.match(/^Assets/) && !s._id.match(/^Layout/) && s._id …

I’ve inserted that in the rocketchat-server.mongo terminal and it returned nothing. That piece of code is immediately followed by “rs0: PRIMARY>”

You might need to type use parties first to select the database (this is default db name in snaps)

Should I post the custom .css output here as well? There’s a lot.

Nah that shouldn’t have any effect on boot up. Can leave that out

Accounts_TwoFactorAuthentication_Enabled - false Accounts_TwoFactorAuthentication_By_Email_Enabled - false Accounts_TwoFactorAuthentication_By_Email_Auto_Opt_In - false uniqueID - zn************* Accounts_SearchFields - username, name, bio Accounts_ManuallyApproveNewUsers - true Accounts_Registratio…

I get this: db.rocketchat_settings.update({_id:" EmojiUpload_Storage_Type"},{$set:{value:"GridFS"}}) WriteResult({ "nMatched" : 0, "nUpserted" : 0, "nModified" : 0 }) After exit, I restart rocketchat and mongo, but still can’t access my rocketchat instance. I’ve tried running the following code a…

Rocket.Chat crashed. Restarting the services doesn't help

Community Support

surendrababu.s August 14, 2020, 9:53am 34

dear aaron colud you please help me in this

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Rocket.Chat crashed. Restarting the services doesn't help

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