Push notification on Apple devices

Community Support
1

Description

Hi. We’ve made a custom build of the RC client for Apple devices and generated all certificates/keys that work in test app that does pushes messages to our phones.
Then we set up our RC server (snap 3.6.2) to use these keys instead of push gateway.
But when I press send test push message I get no push but this records in server log:

I20201023-15:57:44.125(3) Push ➔ debug Sending notification { createdAt: 2020-10-23T12:57:44.123Z, createdBy: ‘’, sent: false, sending: 0, from: ‘push’, title: ‘@testuser’, text: ‘This is a push test message’, userId: ‘someuserid’, sound: ‘default’, apn: { text: ‘@testuser:
This is a push test message’ } }
I20201023-15:57:44.126(3) Push ➔ debug send message “@testuser” to userId someuserid
I20201023-15:57:44.127(3) Push ➔ debug send to token { apn: ‘someAPN’ }
I20201023-15:57:44.131(3) Push ➔ debug send to token { apn: ‘someAPN’ }
I20201023-15:57:44.133(3) Push ➔ debug Could not send notification id: “undefined”, Error: Cannot read property ‘send’ of undefined
I20201023-15:57:44.134(3) Push ➔ debug TypeError: Cannot read property ‘send’ of undefined
at sendAPN (app/push/server/apn.js:48:16)
at PushClass.sendNotificationNative (app/push/server/push.js:87:5)
at app/push/server/push.js:203:16
at SynchronousCursor.forEach (packages/mongo/mongo_driver.js:1138:16)
at Cursor. [as forEach] (packages/mongo/mongo_driver.js:918:44)
at PushClass.sendNotification (app/push/server/push.js:196:35)
at PushClass.send (app/push/server/push.js:320:9)
at MethodInvocation.push_test (server/lib/pushConfig.js:56:8)
at MethodInvocation.methodsMap. (app/lib/server/lib/debug.js:67:34)
at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
at packages/ddp-server/livedata_server.js:719:19
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at packages/ddp-server/livedata_server.js:717:46
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at packages/ddp-server/livedata_server.js:715:46
at new Promise ()
at Session.method (packages/ddp-server/livedata_server.js:689:23)
at packages/ddp-server/livedata_server.js:559:43

Server Setup Information

  • Version of Rocket.Chat Server: 3.6.2
  • Operating System: Ubuntu 18
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version:
  • MongoDB Version: 3.6.14
  • Proxy: nginx
  • Firewalls involved:
2

We are facing the excact same Problem, have you found a solution to this?

3

We are facing this problem too. Any update?

4

No… What server version do you run? I think that may be it is old snap server bug and we should switch to local/docker version.

5

We are facing the same problem, our server version is 3.8.1

6

Snap 3.8.1 was delivered yesterday or so.
Does it still have problems?

7

Yes, we still get this error

I20201123-13:04:28.151(1) Push ➔ debug Sending notification { createdAt: 2020-11-23T12:04:28.150Z, createdBy: ‘’, sent: false, sending: 0, from: ‘push’, title: ‘Administrator’, text: ‘Hello World’, userId: ‘W4QNfnLJTHrhuqtPK’, payload: { host: ‘outHost’, messageId: ‘P5MB3ehrQyanv5brQ’, notificationType: ‘message’, rid: ‘W4QNfnLJTHrhuqtPKraRipWRJH6GQNmB2i’, sender: { _id: ‘raRipWRJH6GQNmB2i’, username: ‘admin’ }, senderName: ‘Administrator’, type: ‘d’ }, badge: 3, sound: ‘default’, notId: 1243802258, apn: { category: ‘MESSAGE’ }, gcm: { image: ‘outHostFavicon’, style: ‘inbox’ } }
I20201123-13:04:28.151(1) Push ➔ debug send message “Administrator” to userId W4QNfnLJTHrhuqtPK
I20201123-13:04:28.156(1) Push ➔ debug send to token { apn: ‘someAPN’ }
I20201123-13:04:28.159(1) Push ➔ debug send to token { apn: ‘someAPN’ }
I20201123-13:04:28.161(1) Push ➔ debug Could not send notification id: “undefined”, Error: Cannot read property ‘send’ of undefined
I20201123-13:04:28.162(1) Push ➔ debug TypeError: Cannot read property ‘send’ of undefined
at sendAPN (app/push/server/apn.js:48:16)
at PushClass.sendNotificationNative (app/push/server/push.js:87:5)
at app/push/server/push.js:208:16 at SynchronousCursor.forEach (packages/mongo/mongo_driver.js:1138:16)
at Cursor. [as forEach] (packages/mongo/mongo_driver.js:918:44)
at PushClass.sendNotification (app/push/server/push.js:201:35)
at PushClass.send (app/push/server/push.js:325:9)
at PushNotification.send (app/push-notifications/server/lib/PushNotification.js:70:15)
at NotificationClass.push (app/notification-queue/server/NotificationQueue.ts:95:20)
at app/notification-queue/server/NotificationQueue.ts:67:12
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40

8

I also tried to downgrade to 3.7 but nothing happen, still can’t make the push notification run

9

Have you managed to solve this, I have the same problem?

10

Ya, had the same problem myself. The line of code is:

apnConnection.send(note, userToken)

The apnConnection gets initialized when the RC server starts. So do a restart and this error will be resolved. Either the iOS notifications will work then (lucky me) or you’ll get a different error in the server log.

11

Had same issue on 4.8.7
Private key and/or format how it was pasted into config was wrong.

Exporting apple push certificate from .p12
openssl pkcs12 -in cert.p12 -out newfile.crt.pem -clcerts -nokeys
openssl pkcs12 -in cert.p12 -out newfile.key.pem -nocerts -nodes

Then putting the full output into Push configuration,
Format like

Bag Attributes
friendlyName: something
localKeyID: 7D EE 03 27 E2 00 7D 88 BC 01 BE 75 C5 00 B7 59 00 7E 2A 64
Key Attributes:
-----BEGIN PRIVATE KEY-----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-----END PRIVATE KEY-----

Bag Attributes
friendlyName: Apple Push Services: com.something.something
localKeyID: 7D EE 03 27 E2 AD 7D 88 00 00 BE 00 C5 DC B7 59 8F 7E 2A 64
subject=/UID=com.cradon.radonm/CN=Apple Push Services: com.something.random/OU=HV67G3ZRG7/O=Company or something/C=US
issuer=/CN=Apple Worldwide Developer Relations Certification Authority/OU=G4/O=Apple Inc./C=US
-----BEGIN CERTIFICATE-----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xXj
QREmqklNywCiHKoGy7u0c07JP+kXgDyUDWfzzoI7
-----END CERTIFICATE-----

Works