Login Issues for Users


Users logging in for the 2nd time via OAuth2 receive “email has already been used” error.

I’m using Auth0 to manage users. Users are able to login without trouble the first time. When trying to log in the second time they receive an message that “email has already been used” and are prompted to change their password. This doesn’t make sense as passwords are mostly managed through social accounts (e.g. github, google, etc.)

Server Setup Information

  • Version of Rocket.Chat Server: 3.4.2
  • Operating System: Linux
  • Deployment Method: SNAP Tracks
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: v12.16.1
  • MongoDB Version: 3.6.14
  • Proxy: Caddy
  • Firewalls involved: No

Any additional Information