IMAP error after auto-update to 0.63.0


#1

Hi there, my snap rocketchat-server stop running after the this update. with the error of : Error occurred …
3]: Exception in callback of async function: Error: Timed out while connecting to server
3]: at Timeout._onTimeout (/snap/rocketchat-server/1246/programs/server/npm/node_modules/imap/lib/Connection.js:280:15)
3]: at ontimeout (timers.js:475:11)
3]: at tryOnTimeout (timers.js:310:5)
3]: at Timer.listOnTimeout (timers.js:270:5)
3]: Error occurred …
3]: Exception in callback of async function: Error: getaddrinfo ENOTFOUND outlook.office365.com outlook.office365.com:993
3]: at errnoException (dns.js:50:10)
3]: at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:92:26)
~
Any idea what is the problem?


Rocket.Chat 0.63.0 Released (Updated for 0.63.1)
#2

What all do you have setup email wise? From that error looks like it was trying to communicate with the imap server and wasn’t able to get a response

@laszloborbiro also moved to its own topic.


#3

Looks like a DNS resolution issue.

Can you check if you can resolve outlook.office365.com to an IP address?

$ dig outlook.office365.com

#4

I have set up the SMTP for the email service. Using my 365 account. I use the same for my other rocketchat server without any issue with my other domain name pointing to my Raspberry pi server.


#5

I have checked and this is the log : <<>> DiG 9.10.3-P4-Ubuntu <<>> outlook.office365.com
;; global options: +cmd
;; connection timed out; no servers could be reached


#6

Is there any way I can reset the snap server and run it again?


#7

Check the FAQ for how to backup and restore.

https://rocket.chat/docs/installation/manual-installation/ubuntu/snaps

Sounds like maybe your dns isn’t setup properly, or your device doesn’t have internet connection.


#8

Hi Guys,

Thanks very much for the help guys. I find what was the problem now. I was on holiday and my colleagues tidy up the server room and moved my server :slight_smile: . Its all working fine in server. I just have to check what the hack is going on with my SMTP settings. I will post the solution to help for others.


#9

Hi all,

I have managed to set up the SMTP services for emails today. They all working fine now. I was not able to use outlook server for this version of Rocket Chat and it was working fine in a previous updates. My solution is to use google email server. I hope I can help to someone who had the same problem.


#10

Great thanks for following up with your solution. :smile: