Constant Log Outs


#1

Hi All,

We’re seeing something very strange in that we get logged out constantly.

I cannot see any errors in log files and when it happens, all users are affected at the exact same time.

Server does not appear to be restarting to cause it.

Any suggestions?

Matt


#2

Are you using an external authentication provider? If so SAML, oauth, or other?

Also more common in a particular client?


#3

Nope.

Just using the built in auth. using both the Mac app and Chrome. Same on both.


#4

Annoyingly someone had removed the value in “Login Expiration in Days” which appears to have been the cause.

It may be worth enforcing a value there above 0 otherwise I suspect it’ll cause the same issue?