# \#snap **URL:** https://forums.rocket.chat/tag/snap/58.md [Latest](https://forums.rocket.chat/latest.md) · [Categories](https://forums.rocket.chat/categories.md) · [Tags](https://forums.rocket.chat/tags.md) --- ## [Snaps, Docker, Mongo, upgrades](https://forums.rocket.chat/t/snaps-docker-mongo-upgrades/22948)
**Author:** [@reetp](https://forums.rocket.chat/u/reetp)\ **Replies:** 0\ **Last updated:** [June 23, 2026, 10:12am UTC](https://forums.rocket.chat/t/snaps-docker-mongo-upgrades/22948 "2026-06-23T10:12:45Z")
Snaps and upgrades OK so I don’t have to keep writing the SAME thing over and over. First read this about snaps: “Rocket.Chat provides no support for these additional deployment methods” IOW Snaps are no longer … --- ## [Snap package 7.13.2 MongoDB version](https://forums.rocket.chat/t/snap-package-7-13-2-mongodb-version/22657)
**Author:** [@Stem7825](https://forums.rocket.chat/u/Stem7825)\ **Replies:** 2\ **Last updated:** [December 31, 2025, 9:52am UTC](https://forums.rocket.chat/t/snap-package-7-13-2-mongodb-version/22657 "2025-12-31T09:52:30Z")
Description Hi all, This is more of a question. Apologies if it belongs in a different topic. Currently, the Snap package we have installed is tracking 7.x/stable, which auto-updated today. I checked and noticed the bu… --- ## [Numerous, very large backups being created after version 7.11.0](https://forums.rocket.chat/t/numerous-very-large-backups-being-created-after-version-7-11-0/22613)
**Author:** [@alexw](https://forums.rocket.chat/u/alexw)\ **Replies:** 5\ **Last updated:** [November 27, 2025, 7:36pm UTC](https://forums.rocket.chat/t/numerous-very-large-backups-being-created-after-version-7-11-0/22613 "2025-11-27T19:36:11Z")
Description Server Setup Information Version of Rocket.Chat Server: 7.12.2 Operating System: Ubuntu 16 Deployment Method: Snap Number of Running Instances: 1 Any additional Information Since the snap upgrade on Octob… --- ## [Help me update the app version](https://forums.rocket.chat/t/help-me-update-the-app-version/22605)
**Author:** [@1995vlad](https://forums.rocket.chat/u/1995vlad)\ **Replies:** 0\ **Last updated:** [November 17, 2025, 8:17am UTC](https://forums.rocket.chat/t/help-me-update-the-app-version/22605 "2025-11-17T08:17:14Z")
Please help me identify the problem. It’s time to upgrade the server. I previously installed Ubuntu 20.04, and now I have 24.04. I made a backup using sudo snap run rocketchat-server.backupdb, and on the new server, I us… --- ## [Snap instance not getting updates after 7.5.0](https://forums.rocket.chat/t/snap-instance-not-getting-updates-after-7-5-0/22248)
**Author:** [@bvolkan](https://forums.rocket.chat/u/bvolkan)\ **Replies:** 6\ **Last updated:** [July 9, 2025, 6:51am UTC](https://forums.rocket.chat/t/snap-instance-not-getting-updates-after-7-5-0/22248 "2025-07-09T06:51:49Z")
After snap upgrade to 7.5.0 we do not get any updates via snap. Server Setup Information Version of Rocket.Chat Server: 7.5 Operating System: Ubuntu 22.04 Deployment Method: snap Number of Running Instances: DB Replic… --- ## [Can't upgrade from v6.13.0 to v7.0.0](https://forums.rocket.chat/t/cant-upgrade-from-v6-13-0-to-v7-0-0/21910)
**Author:** [@Macke](https://forums.rocket.chat/u/Macke)\ **Replies:** 13\ **Last updated:** [April 30, 2025, 5:49am UTC](https://forums.rocket.chat/t/cant-upgrade-from-v6-13-0-to-v7-0-0/21910 "2025-04-30T05:49:23Z")
Description I switched to the next channel via sudo snap switch rocketchat-server --channel=7.x/stable and tried to refresh sudo snap refresh rocketchat-server The process got stuck with the following messages: erro… --- ## [Migração Snap para Docker](https://forums.rocket.chat/t/migracao-snap-para-docker/21594)
**Author:** [@douglascsoliveira](https://forums.rocket.chat/u/douglascsoliveira)\ **Replies:** 1\ **Last updated:** [February 9, 2025, 3:23pm UTC](https://forums.rocket.chat/t/migracao-snap-para-docker/21594 "2025-02-09T15:23:20Z")
Migração Snap para Docker Description Bom dia. Estou migrando uma instalação Community de um servidor rodando em um Snap em um Debian 11 para o novo servidor rodando Ubuntu 22. Fiz um backup do banco de dados usando … --- ## [RocketChat server behind an NginxProxyManager Android App Login not working](https://forums.rocket.chat/t/rocketchat-server-behind-an-nginxproxymanager-android-app-login-not-working/21501)
**Author:** [@Fel1x](https://forums.rocket.chat/u/Fel1x)\ **Replies:** 9\ **Last updated:** [January 30, 2025, 2:32pm UTC](https://forums.rocket.chat/t/rocketchat-server-behind-an-nginxproxymanager-android-app-login-not-working/21501 "2025-01-30T14:32:33Z")
Description Hello Forum, We have a self-hosted RocketChat server behind an NginxProxyManager. The Windows and Mac apps work without any problems. The iOS app also works perfectly. Only in the Android app we cannot log i… --- ## [BUG on Admin Panel](https://forums.rocket.chat/t/bug-on-admin-panel/20587)
**Author:** [@JaisonFachner](https://forums.rocket.chat/u/JaisonFachner)\ **Replies:** 10\ **Last updated:** [September 25, 2024, 6:51am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587 "2024-09-25T06:51:21Z")
Description Hello, I have a problem when I use an admin user, an error opens directly in the middle of the page with the following information: Application Error The GUI application just crashed. I’ve done some resea… --- ## [Rocketchat-desktop snap custom CA certificate](https://forums.rocket.chat/t/rocketchat-desktop-snap-custom-ca-certificate/20187)
**Author:** [@easpeagle](https://forums.rocket.chat/u/easpeagle)\ **Replies:** 4\ **Last updated:** [June 28, 2024, 9:02am UTC](https://forums.rocket.chat/t/rocketchat-desktop-snap-custom-ca-certificate/20187 "2024-06-28T09:02:42Z")
Is there a way to get the rocketchat-desktop snap to read the system CA certificates file or otherwise allow me to inject a custom CA cert so that my users don’t get a warning about our internally signed certificate? --- ## [Snap update on the resource https://snapcraft.io/rocketchat-server](https://forums.rocket.chat/t/snap-update-on-the-resource-https-snapcraft-io-rocketchat-server/19850)
**Author:** [@arcane](https://forums.rocket.chat/u/arcane)\ **Replies:** 4\ **Last updated:** [April 10, 2024, 3:40pm UTC](https://forums.rocket.chat/t/snap-update-on-the-resource-https-snapcraft-io-rocketchat-server/19850 "2024-04-10T15:40:42Z")
Greetings. Tell me on the website Install Rocket.Chat Server on Linux | Snap Store The latest stable version is 6.6.2 and was updated a long time ago on March 4, 2024. When are you planning to update snap to the latest … --- ## [User getting deactivated/login not possible](https://forums.rocket.chat/t/user-getting-deactivated-login-not-possible/18807)
**Author:** [@Peer-Joachim.Koch](https://forums.rocket.chat/u/Peer-Joachim.Koch)\ **Replies:** 1\ **Last updated:** [January 16, 2024, 3:46pm UTC](https://forums.rocket.chat/t/user-getting-deactivated-login-not-possible/18807 "2024-01-16T15:46:58Z")
Description Yesterday our rocket.chat server is blocking users. We are using LDAP. Whenever a user is trying to log in the account is getting deactivated. When we try to go to Administration → USER we see only an error… --- ## [Looks like two instances of rocketchat snap is instaleld, cant upgrade my running instance to newer version](https://forums.rocket.chat/t/looks-like-two-instances-of-rocketchat-snap-is-instaleld-cant-upgrade-my-running-instance-to-newer-version/18522)
**Author:** [@Tim](https://forums.rocket.chat/u/Tim)\ **Replies:** 1\ **Last updated:** [January 4, 2024, 1:56pm UTC](https://forums.rocket.chat/t/looks-like-two-instances-of-rocketchat-snap-is-instaleld-cant-upgrade-my-running-instance-to-newer-version/18522 "2024-01-04T13:56:59Z")
Hi community! for some reason i have a strange issue, i am one of the lucky users who are getting Update required message in mobile app saying that my workspace will be cutoff in 4 days… after running snap refresh the … --- ## [Can't send broadcast E-Mails](https://forums.rocket.chat/t/cant-send-broadcast-e-mails/18861)
**Author:** [@Schnorro68](https://forums.rocket.chat/u/Schnorro68)\ **Replies:** 2\ **Last updated:** [January 3, 2024, 8:28am UTC](https://forums.rocket.chat/t/cant-send-broadcast-e-mails/18861 "2024-01-03T08:28:24Z")
Hello together, actually i have the problem that my Rocket Chat Server can’t send Broadcast E-Mails like password reset mails. I searched a bit and found maybe two solutions. SMTP Verification Emails not working - trie… --- ## [Linux Snap Desktop Client shows noch appindicator icon on Gnome](https://forums.rocket.chat/t/linux-snap-desktop-client-shows-noch-appindicator-icon-on-gnome/19029)
**Author:** [@DMath](https://forums.rocket.chat/u/DMath)\ **Replies:** 0\ **Last updated:** [December 27, 2023, 9:45pm UTC](https://forums.rocket.chat/t/linux-snap-desktop-client-shows-noch-appindicator-icon-on-gnome/19029 "2023-12-27T21:45:03Z")
Description The Snap desktop client always shows the same icon in the tray (three white dots dots between two grey bars), regardless if there is a unread message or not. Server Setup Information Version of Rocket.Chat … --- ## [IP address and port number in address bar](https://forums.rocket.chat/t/ip-address-and-port-number-in-address-bar/18878)
**Author:** [@Lightman](https://forums.rocket.chat/u/Lightman)\ **Replies:** 0\ **Last updated:** [December 15, 2023, 11:17am UTC](https://forums.rocket.chat/t/ip-address-and-port-number-in-address-bar/18878 "2023-12-15T11:17:38Z")
Description Hi, I am new to both RocketChat and Internet servers in general, so please bare with me. My issue might not be with RocketChat itself. I have installed RocketChat on my server and everything works as it sh… --- ## [RocketChat is getting worse and worse and is now unusable](https://forums.rocket.chat/t/rocketchat-is-getting-worse-and-worse-and-is-now-unusable/18705)
**Author:** [@gzah](https://forums.rocket.chat/u/gzah)\ **Replies:** 5\ **Last updated:** [November 30, 2023, 6:29pm UTC](https://forums.rocket.chat/t/rocketchat-is-getting-worse-and-worse-and-is-now-unusable/18705 "2023-11-30T18:29:34Z")
We have been using RocketChat for years and have always been very satisfied! But since mid-2022, the errors have been piling up. By now, it’s almost clear that one or two problems will occur after an update and somethin… --- ## [Rocket.chat not starting after SNAP version refresh 5.4.5 -\> 6.0.0](https://forums.rocket.chat/t/rocket-chat-not-starting-after-snap-version-refresh-5-4-5-6-0-0/16579)
**Author:** [@mehdi.yayaoui](https://forums.rocket.chat/u/mehdi.yayaoui)\ **Replies:** 18\ **Last updated:** [November 11, 2023, 10:37am UTC](https://forums.rocket.chat/t/rocket-chat-not-starting-after-snap-version-refresh-5-4-5-6-0-0/16579 "2023-11-11T10:37:57Z")
Description Hello @dudanogueira @debdut.chakraborty - @Community Support This is a followup to my RC post on the snap channel (…) after the upgrade process (snap refresh) the rocket.chat server service cannot start an… --- ## [Fresh installation on Ubuntu 22.04 and SNAP rocketchat install will not show page (Meteor issue)](https://forums.rocket.chat/t/fresh-installation-on-ubuntu-22-04-and-snap-rocketchat-install-will-not-show-page-meteor-issue/18258)
**Author:** [@Andreas.Messerli](https://forums.rocket.chat/u/Andreas.Messerli)\ **Replies:** 3\ **Last updated:** [November 4, 2023, 2:45am UTC](https://forums.rocket.chat/t/fresh-installation-on-ubuntu-22-04-and-snap-rocketchat-install-will-not-show-page-meteor-issue/18258 "2023-11-04T02:45:18Z")
Hi Everyone As I have an old 4.x Rocketchat installation and several failed upgrade tries I decided to start fresh and install on my proxmox server an ubuntu 22.04 server VM and use SNAPS to install Rocketchat. I made … --- ## [Snap: MongoDB Backup Fails](https://forums.rocket.chat/t/snap-mongodb-backup-fails/13098)
**Author:** [@Melanie\_U\_J](https://forums.rocket.chat/u/Melanie_U_J)\ **Replies:** 2\ **Last updated:** [October 29, 2023, 6:09pm UTC](https://forums.rocket.chat/t/snap-mongodb-backup-fails/13098 "2023-10-29T18:09:42Z")
Description: When trying to create a backup of the Rocket Chat instance on Snap using the command sudo snap run rocketchat-server.backupdb , the backup fails silently and the created .tar.gz is empty (except for an empty… --- ## [Jitsi conferencing - rocket-chat-server 6.3.1](https://forums.rocket.chat/t/jitsi-conferencing-rocket-chat-server-6-3-1/17662)
**Author:** [@konsultex](https://forums.rocket.chat/u/konsultex)\ **Replies:** 2\ **Last updated:** [August 28, 2023, 11:52am UTC](https://forums.rocket.chat/t/jitsi-conferencing-rocket-chat-server-6-3-1/17662 "2023-08-28T11:52:24Z")
Description I installed version 6.2.8 in July 2023 using snap on Ubuntu 20.04 on Oracle Cloud Infrastructure (kernel 5.15.0-1038-oracle). After that I enabled JITSI conferencing and started using the platform (just 5 use… --- ## [Update confusion](https://forums.rocket.chat/t/update-confusion/17058)
**Author:** [@udo](https://forums.rocket.chat/u/udo)\ **Replies:** 0\ **Last updated:** [June 16, 2023, 1:14pm UTC](https://forums.rocket.chat/t/update-confusion/17058 "2023-06-16T13:14:41Z")
Hi, i got an announcement on a new version, so i logged into my next to newly installed server and copied sudo snap refresh rocketchat-server over to the terminal. I wondered why the answer was: error: local snap “ro… --- ## ["snap 'rocketchat-server' is not available on 6.2/stable"?](https://forums.rocket.chat/t/snap-rocketchat-server-is-not-available-on-6-2-stable/16989)
**Author:** [@several](https://forums.rocket.chat/u/several)\ **Replies:** 1\ **Last updated:** [June 10, 2023, 9:42am UTC](https://forums.rocket.chat/t/snap-rocketchat-server-is-not-available-on-6-2-stable/16989 "2023-06-10T09:42:02Z")
Description Hi, Has anyone else encountered this? If not, can you spot what I might be misinterpreting in the instructions? Following the instructions here for Updating Rocket.Chat Snap is not working as expected. Fo… --- ## [Some users can´t login after update - Application GUI crashing](https://forums.rocket.chat/t/some-users-can-t-login-after-update-application-gui-crashing/16885)
**Author:** [@gzah](https://forums.rocket.chat/u/gzah)\ **Replies:** 1\ **Last updated:** [May 30, 2023, 2:36pm UTC](https://forums.rocket.chat/t/some-users-can-t-login-after-update-application-gui-crashing/16885 "2023-05-30T14:36:30Z")
One user reported that he could not longer login. I checked it out and got the same problem as i switched to this user. There is always an error Application GUI crashing. The following post seems to solve the problem: G… --- ## [6.x Stable Snap Release for ARM (Raspberry Pi)?](https://forums.rocket.chat/t/6-x-stable-snap-release-for-arm-raspberry-pi/16693)
**Author:** [@esxpfe](https://forums.rocket.chat/u/esxpfe)\ **Replies:** 1\ **Last updated:** [May 21, 2023, 8:04am UTC](https://forums.rocket.chat/t/6-x-stable-snap-release-for-arm-raspberry-pi/16693 "2023-05-21T08:04:49Z")
Hi all, Just wondering when a stable Snap release for ARM on the 6.x branch will be released? We’ve been getting nags about Mongo depreciation for many months now, and also nags to update to 6.x, but the latest Snap ve… --- ## [Cannot update snap package of rocketchat-server on ubuntu 20.4 LTS](https://forums.rocket.chat/t/cannot-update-snap-package-of-rocketchat-server-on-ubuntu-20-4-lts/16801)
**Author:** [@hugenin](https://forums.rocket.chat/u/hugenin)\ **Replies:** 0\ **Last updated:** [May 17, 2023, 10:48am UTC](https://forums.rocket.chat/t/cannot-update-snap-package-of-rocketchat-server-on-ubuntu-20-4-lts/16801 "2023-05-17T10:48:07Z")
Description We have installed rocketchat-server 5.4.5 on Ubuntu 20.04.6 LTS and snap 2.58. rocketchat-server gives the following errors: Mai 17 11:00:52 chat kernel: audit: type=1400 audit(1684314051.996:15401): apparm… --- ## [Migrating 3.18.7 from snap to Docker loses all uploads (GridFS)](https://forums.rocket.chat/t/migrating-3-18-7-from-snap-to-docker-loses-all-uploads-gridfs/16197)
**Author:** [@tamasgal](https://forums.rocket.chat/u/tamasgal)\ **Replies:** 6\ **Last updated:** [March 15, 2023, 5:11pm UTC](https://forums.rocket.chat/t/migrating-3-18-7-from-snap-to-docker-loses-all-uploads-gridfs/16197 "2023-03-15T17:11:29Z")
Description We have a snap installation of RocketChat which was running nicely over the past years (a few hundred users) and I need to move it to our Docker swarm. The snap installation is 3.18.7 and I started with the d… --- ## [MongoDB Not stable - MongoNetworkError - Snap version 4.8.3 - ubuntu 20.04](https://forums.rocket.chat/t/mongodb-not-stable-mongonetworkerror-snap-version-4-8-3-ubuntu-20-04/15314)
**Author:** [@mehdi.yayaoui](https://forums.rocket.chat/u/mehdi.yayaoui)\ **Replies:** 7\ **Last updated:** [December 15, 2022, 2:20pm UTC](https://forums.rocket.chat/t/mongodb-not-stable-mongonetworkerror-snap-version-4-8-3-ubuntu-20-04/15314 "2022-12-15T14:20:19Z")
Description Can someone provide a little insight on this issue I’m struggling with since, well, very very long time now … Pleease Since I moved to version 4.8.3 on 4.x/stable - I’m getting these strange mongodb error I… --- ## [Very higher server load](https://forums.rocket.chat/t/very-higher-server-load/15486)
**Author:** [@pandorica](https://forums.rocket.chat/u/pandorica)\ **Replies:** 2\ **Last updated:** [December 8, 2022, 12:13am UTC](https://forums.rocket.chat/t/very-higher-server-load/15486 "2022-12-08T00:13:06Z")
Description I have a Rocketchat server, installed as a Snap on Ubuntu, that is struggling under load. The machine frequently reaches a load average of 20 or even 30, and at those times node frequently takes up 300% of CP… --- ## [Migrate self hosted server from 3.18 snap to 5.0 docker based installation](https://forums.rocket.chat/t/migrate-self-hosted-server-from-3-18-snap-to-5-0-docker-based-installation/14768)
**Author:** [@JHJ](https://forums.rocket.chat/u/JHJ)\ **Replies:** 13\ **Last updated:** [September 7, 2022, 2:42pm UTC](https://forums.rocket.chat/t/migrate-self-hosted-server-from-3-18-snap-to-5-0-docker-based-installation/14768 "2022-09-07T14:42:29Z")
Description We want to move the production environment from snap to docker deployment. I have backuped the snap deployment as stated in Deploy Rocket Chat with Snaps for Secure Messaging I then followed the guide \[HOW T… [Next page](https://forums.rocket.chat/tag/snap/58.md?match_all_tags=true&page=1&tags%5B%5D=snap)