# Workspace version unsupported **URL:** \ **Category:** Mobile Apps\ **Tags:** mobile\ **Created:** [January 23, 2026, 8:21am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696 "2026-01-23T08:21:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![18221034656](https://avatars.discourse-cdn.com/v4/letter/1/3e96dc/32.png) [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Post date:** [January 23, 2026, 8:21am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/1 "2026-01-23T08:21:16Z")
The mobile app indicates that the server version is unsupported, yet the self-hosted version is already newer than the required 7.8.0. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 23, 2026, 8:22am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/2 "2026-01-23T08:22:36Z")
It is EOL. This says end of Jan but should say end of Dec IIRC. Upgrade. > **[Rocket Chat Version Durability Policy](https://docs.rocket.chat/docs/version-durability)** > > Explore Rocket Chat version durability policies. Ensure secure communications and supported deployments. ---
**Author:** ![18221034656](https://avatars.discourse-cdn.com/v4/letter/1/3e96dc/32.png) [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Post date:** [January 23, 2026, 8:40am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/3 "2026-01-23T08:40:03Z")
Thank you for the explanation. My actual situation is… Current Rocket.Chat version: 7.13.1 Docker image: rocketchat/rocket.chat:7.13.1 Runtime mode: Docker / Compose ---
**Author:** ![18221034656](https://avatars.discourse-cdn.com/v4/letter/1/3e96dc/32.png) [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Post date:** [January 23, 2026, 8:46am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/4 "2026-01-23T08:46:05Z")
I‘ll try to update the images to 7.13.3. I deployed this self-built application last month, and now it’s displaying an abnormal “not supported” prompt. I’m unsure whether upgrading to 7.13.3 would resolve this issue.😂 ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 23, 2026, 9:05am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/5 "2026-01-23T09:05:22Z")
Sorry I misunderstood your original post. Your server has to be online and will check this file - if it can’t access it I think you will get the error. Note CE cannot be airgapped. [https://releases.rocket.chat/v2/server/supportedVersions](https://releases.rocket.chat/v2/server/supportedVersions) ---
**Author:** ![18221034656](https://avatars.discourse-cdn.com/v4/letter/1/3e96dc/32.png) [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Post date:** [January 23, 2026, 9:15am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/6 "2026-01-23T09:15:02Z")
Thank you for your patient explanation. If I understand correctly, even upgrading to version 8 won’t resolve this issue. Unless the server hosting the application can connect to the internet. ---
**Author:** ![18221034656](https://avatars.discourse-cdn.com/v4/letter/1/3e96dc/32.png) [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Post date:** [January 23, 2026, 9:18am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/7 "2026-01-23T09:18:27Z")
Both desktop and mobile access are completely blocked when attempting to access the self-hosted application running version 7.13.1 ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 23, 2026, 9:49am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/8 "2026-01-23T09:49:08Z")
As per the docs you are permitted ONE airgapped instance and it has to be on Starter licence or higher. It is not possible at all on CE. It has been this way for quite some time. Again as per the docs you HAVE to set it up correctly in the first place or it will not work. Read ALL the docs here. > **[Rocket.Chat Air-Gapped Deployment Guide](https://docs.rocket.chat/docs/rocketchat-air-gapped-deployment)** > > Deploy Rocket.Chat securely in air-gapped environments. Ensure secure, offline installations while maintaining reliable collaboration features. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 23, 2026, 9:51am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696/9 "2026-01-23T09:51:04Z")
> [@18221034656](#): > > Both desktop and mobile access are completely blocked when attempting to access the self-hosted application running version 7.13.1 That is likely due to your setup but without any details it is hard to say. First thing is to get your server setup correctly. Make sure you have https certificates etc etc. You can deal with app access later.