# Workspace version unsupported warning on version 8.4.0

**URL:** <https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891>\
**Category:** Community Support\
**Created:** [May 27, 2026, 1:07am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891 "2026-05-27T01:07:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![excalibur19](https://avatars.discourse-cdn.com/v4/letter/e/838e76/32.png) [@excalibur19](https://forums.rocket.chat/u/excalibur19)\
**Post date:** [May 27, 2026, 1:07am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891/1 "2026-05-27T01:07:12Z")

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### Description

A couple days ago I upgraded my self-hosted rocketchat server from version 6.x to 8.4. I am still getting a warning on desktop apps stating “Workspace version unsupported”, “Desktop and mobile app access to will be cut off in 4 day(s).”, "This workspace is running an unsupported version of Rocket.Chat. Your workspace admin needs to update to at least v7.10.0 to prevent cutoff.

Why am I getting this message on version 8.4.0?

 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/a/aeac568f8e6f8700b8d2e5bff8f15de2f71c7809.png)

### Server Setup Information

- Version of Rocket.Chat Server: 8.4.0
- Operating System: Ubuntu 22.04
- Deployment Method: Docker
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version: v22.22.2
- MongoDB Version: 8.2.9 / wiredTiger
- Proxy: Caddy
- Firewalls involved: No

### Any additional Information

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 27, 2026, 7:24am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891/2 "2026-05-27T07:24:09Z")

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Have you registered a cloud account? A lot changed between 6 & 7.

Did you do one big upgrade or steps? Likely that an upgrade from 6-8 has not been tested.

You should also be on 8.4.2

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**Author:** ![excalibur19](https://avatars.discourse-cdn.com/v4/letter/e/838e76/32.png) [@excalibur19](https://forums.rocket.chat/u/excalibur19)\
**Post date:** [May 28, 2026, 1:11am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891/3 "2026-05-28T01:11:56Z")

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You’re right, I am on 8.4.2.

The first step I followed was updating MongoDB and during that process the server version also upgraded to 8.0. Then I did another update to 8.4.2.

I am already registered for the cloud account. I can paste my Cloud Workspace ID here if needed.

Thanks!

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 28, 2026, 7:52am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891/4 "2026-05-28T07:52:01Z")

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That does not happen automatically unless you use a ‘latest’ tag which you should never do.

Documented multiple times. Pin specific versions unless you are developing or like to waste a lot of your time fixing things.

Also see “Avoid skipping versions” here. It’s not just any old Windows app and upgrades need careful management

That’s because Q&A with upgrades is generally pants and untested outside the the last few point releases.

> **[Guidelines for Updating Rocket.Chat Safely](https://docs.rocket.chat/docs/guidelines-for-updating-rocketchat)**
>
> Follow best practices for updating Rocket.Chat. Learn safe upgrade steps, minimise downtime, and keep your deployment secure with the latest features.

So you should have done 6 → 7 → 8 and tested each.

And personally I’d have been careful with 6 → 6.5+ as there substantial changes if you read the release notes.

Check in your admin panel if you licence us synced.

Your server has to abe able to reach a specific URL to check your version is supported so check connections.

(I don’t need your ID - I don’t work here)

Please also advise licence version eg CE, Starter, and approximate number of users.

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 28, 2026, 8:38am UTC](https://forums.rocket.chat/t/workspace-version-unsupported-warning-on-version-8-4-0/22891/5 "2026-05-28T08:38:42Z")

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Also if you search “workspace version” here you would find this:

> [@Workspace version unsupported](https://forums.rocket.chat/t/workspace-version-unsupported/22696/5):
>
> Sorry I misunderstood your original post. Your server has to be online and will check this file - if it can’t access it I think you will get the error. Note CE cannot be airgapped. [https://releases.rocket.chat/v2/server/supportedVersions](https://releases.rocket.chat/v2/server/supportedVersions)