# Workspace is running an unsupported version of Rocket Chat **URL:** \ **Category:** Community Support\ **Created:** [October 23, 2023, 7:58am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105 "2023-10-23T07:58:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\ **Post date:** [October 23, 2023, 7:58am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/1 "2023-10-23T07:58:32Z")
Our Workspace is running an unsupported version of Rocket Chat. What does this mean ? We are on 5.4.3., this is a LTS version. What is the minimum I need to update ? Is it enough to update to 5.4.10 ? ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [October 23, 2023, 9:40pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/2 "2023-10-23T21:40:02Z")
Hello, @moell9! We are very sorry for this inconvenience; a batch of emails was sent to the wrong recipients. We are reinforcing workspace administrators to stay current since we are adding restrictions for those not in the support window. As your workspace is within the support window, there is nothing to worry about 😉 Best regards, Bárbara Zanella ---
**Author:** ![p4tricksv](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/p4tricksv/32/4917_2.png) [@p4tricksv](https://forums.rocket.chat/u/p4tricksv)\ **Post date:** [October 23, 2023, 9:56pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/3 "2023-10-23T21:56:43Z")
hello @barbara.zanella I need you to clarify my doubt please, I am running version 6.0 but I have received an email that in 15 days we will no longer be able to use the desktop and mobile applications. Is this also an error in the email recipients? Since I am on version 6.0 or do I have to update to another version of rocket chat? ---
**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\ **Post date:** [October 24, 2023, 6:54am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/5 "2023-10-24T06:54:40Z")
Hi Bárbara, thank you for the positive answer. When will the support window expire ? We use Rocket.Chat 5.4.3, which means we don’t need to update in a timely manner. This is not clear from this: > **[Enterprise Support and Version Durability](https://docs.rocket.chat/resources/rocket.chats-support-structure/enterprise-support-and-version-durability)** > > Requirements for official support from the Rocket.Chat team We use Jitsi Meet from the marketplace. Is it assured that we can continue to use the app ? Thanks again and regards Andreas ---
**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\ **Post date:** [October 24, 2023, 2:02pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/6 "2023-10-24T14:02:12Z")
May I have an answer on my questions today ? We need to know if we need to upgrade the next 7 days. ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [October 24, 2023, 10:31pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/7 "2023-10-24T22:31:45Z")
Hello, @p4tricksv! Forgive me for my previous mistake. If your workspace is running the 6.0 version, you must update to a supported version of Rocket.Chat to continue using our Cloud Services, mobile, and desktop apps. The support of version 6.0 ended in June 2023, but you can update to our latest release (6.4) to continue having access to those services 😉 Here is some documentation to support you in the process; please contact us again in case of any questions 🙂 > **[Enterprise Support and Version Durability](https://docs.rocket.chat/resources/rocket.chats-support-structure/enterprise-support-and-version-durability)** > > Requirements for official support from the Rocket.Chat team > Best regards, Bárbara Zanella. ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [October 24, 2023, 10:46pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/8 "2023-10-24T22:46:28Z")
Hello, @moell9! Forgive me for my previous mistake. If your workspace is running the 5.4 version, you must update to a supported version of Rocket.Chat to continue using our Cloud Services, mobile, and desktop apps. The support of version 5.4 ended in August 2023, but you can update to our latest release (6.4) to continue having access to those services 😉 Suppose you already have Jitsi installed in your workspace and decided not to upgrade the workspace. In that case, you will not lose access to the app, but updating to newer versions of the app or installing other apps from the marketplace will not be available for you anymore. Here is some documentation to support you in the process; please contact us again in case of any questions 🙂 > Best regards, Bárbara Zanella. ---
**Author:** ![Anup](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Anup](https://forums.rocket.chat/u/Anup)\ **Post date:** [November 6, 2023, 7:16am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/10 "2023-11-06T07:16:17Z")
@barbara.zanella Can self-hosted community base workspace also need to update ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [November 6, 2023, 11:57am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/11 "2023-11-06T11:57:38Z")
Hello, @Anup! If you use any of the services below, yes, your workspace will need to be updated to the supported version: - marketplace apps - push notification - omnichannel gateway - mobile and desktop applications Otherwise, there is no need. I hope this helps 🙂 Best regards, Bárbara Zanella. ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [November 6, 2023, 12:06pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/12 "2023-11-06T12:06:03Z")
Hello, @Jackmie54! The support of version 6.0 ended in August 2023. To stay current with our supported window, update your workspace to at least version 6.3. You can check the deadlines for our supported versions on the document below: > **[Enterprise Support and Version Durability](https://docs.rocket.chat/resources/rocket.chats-support-structure/enterprise-support-and-version-durability)** > > Requirements for official support from the Rocket.Chat team Best regards, BĂĄrbara Zanella. ---
**Author:** ![william.goodspeed](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@william.goodspeed](https://forums.rocket.chat/u/william.goodspeed)\ **Post date:** [November 6, 2023, 3:41pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/13 "2023-11-06T15:41:37Z")
Good morning @barbara.zanella , I am running a self-hosted community server and I have users using the desktop application. Will these issues only come into effect if we update to a new desktop client version? Or, will they retroactively be applied to all old versions/already installed versions of the desktop client. ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [November 6, 2023, 10:54pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/14 "2023-11-06T22:54:17Z")
Hello, @william.goodspeed! Yes. The support restrictions for the desktop client will be effected on version 3.9.10; we are currently running version 3.9.9. But we strongly recommend you update your workspace to the latest version of Rocket.Chat, since it’s our more secure version so far! 🙂 Best regards, Bárbara Zanella. ---
**Author:** ![william.goodspeed](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@william.goodspeed](https://forums.rocket.chat/u/william.goodspeed)\ **Post date:** [November 7, 2023, 4:00pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/15 "2023-11-07T16:00:35Z")
@barbara.zanella Thanks for the reply! Just to confirm - As long as my users stay on the 3.9.9 or earlier Desktop Client it doesn’t matter what my Self-Hosted Server is running, it should not block them from using the 3.9.9 or earlier desktop client. I am planning on updating but it was not something I had at the top of my list at this time so just want to make sure I’m not going to have users lose access in the meantime. ---
**Author:** ![barbara.zanella](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/barbara.zanella/32/4964_2.png) [@barbara.zanella](https://forums.rocket.chat/u/barbara.zanella)\ **Post date:** [November 7, 2023, 4:28pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/16 "2023-11-07T16:28:12Z")
@william.goodspeed! Yes, that’s it! But if your workspace is registered in our Cloud, the push notifications, app installations from the marketplace, and the apps that need our omni-gateway will stop working, regardless of the desktop version. ---
**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\ **Post date:** [November 13, 2023, 8:51am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/17 "2023-11-13T08:51:46Z")
Hi Barbara, `If your workspace is running the 5.4 version, you must update to a supported version of Rocket.Chat to continue using our Cloud Services, mobile, and desktop apps.` What does this mean exactly ? I can’t use Rocket.Chat Electron anymore ? Thanks ---
**Author:** ![Anup](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Anup](https://forums.rocket.chat/u/Anup)\ **Post date:** [November 17, 2023, 11:59am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/18 "2023-11-17T11:59:05Z")
@barbara.zanella i have update version of rocket chat 4.8 to 6.4 on my self host server but my server cpu unexpectedly spikes , all cpu are consume by mongodb . and when i send file (images) on rocketchat uploads was failed but text message send smoothly . ---
**Author:** ![Alexande](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Alexande](https://forums.rocket.chat/u/Alexande)\ **Post date:** [November 29, 2023, 8:17am UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/19 "2023-11-29T08:17:07Z")
Hello. I still receive a notification at the beginning of each day that I need to update to 6.4.5. Although yesterday I updated to version 6.4.8. What should I do? ---
**Author:** ![eaglet3d](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/eaglet3d/32/5128_2.png) [@eaglet3d](https://forums.rocket.chat/u/eaglet3d)\ **Post date:** [December 13, 2023, 7:18pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/20 "2023-12-13T19:18:43Z")
Similar to @Alexande , I upgraded to Rocket Chat 6.5.0 and MongoDB 5.0.23 last week. However, I received a notice when I logged in today that says my “Workspace is running an unsupported version of Rocket Chat”. However, 6.5.0 won’t be unsupported until June 2024! What am I supposed to do? ![RC Workspace version unsupported Screenshot from 2023-12-13 14-08-33](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/1/171b66e51e98944e4f9142fb09cd35bb0cbe9bcd.png) ---
**Author:** ![eaglet3d](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/eaglet3d/32/5128_2.png) [@eaglet3d](https://forums.rocket.chat/u/eaglet3d)\ **Post date:** [December 13, 2023, 7:19pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/21 "2023-12-13T19:19:47Z")
Here is the proof that I have version 6.5.0 installed: ![RC Workspace version unsupported Screenshot from 2023-12-13 14-10-41](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/f/fc727f7a0297a3be2a82ec7ad79869a7c352629c.png) ---
**Author:** ![eaglet3d](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/eaglet3d/32/5128_2.png) [@eaglet3d](https://forums.rocket.chat/u/eaglet3d)\ **Post date:** [December 15, 2023, 9:50pm UTC](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105/22 "2023-12-15T21:50:08Z")
My RocketChat server has stopped responding to the Linux Desktop client and the web. The server was upgraded last week to 6.5.0 (along with the database). What do I do to get the server working again? … or will I need to investigate alternative chat solutions? [Next page](https://forums.rocket.chat/t/workspace-is-running-an-unsupported-version-of-rocket-chat/18105.md?page=2)