# Windows App update loop

**URL:** <https://forums.rocket.chat/t/windows-app-update-loop/12775>\
**Category:** Requests\
**Created:** [December 7, 2021, 8:57am UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775 "2021-12-07T08:57:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rocwee](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@rocwee](https://forums.rocket.chat/u/rocwee)\
**Post date:** [December 7, 2021, 8:57am UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/1 "2021-12-07T08:57:15Z")

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On Windows, using version 3.6.0, the application tells me that 3.7.0 is available. I select “Install Update”, and get told that I will be notificed when the update is ready to be installed. After two days, the application is still not upgraded, and I still get the notification at cold/warm boot.

How to fix this?

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**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [December 8, 2021, 8:12pm UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/2 "2021-12-08T20:12:27Z")

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Hi!

This is a known bug. This is the issue that we are tracking it:

> <https://github.com/RocketChat/Rocket.Chat.Electron/issues/1670>
>
> \<!--
> Thanks for opening an issue! A few things to keep in mind:
> 
> \- Before rep…orting a bug, please try reproducing your issue with the latest
> version.
> \- Please verify that the bug is related to the desktop app, and NOT the main web
> app by testing in Chrome/Firefox.
> \- If the issue also occurs in the browser, report to
> https://github.com/RocketChat/Rocket.Chat instead
> \--\>
> 
> \## My Setup
> 
> \- Operating System: Windows 10 1909 & 2004 Releases
> \- App Version: 2.17.10
> \- Installation type: exe
> 
> \- \[\] I have tested with the latest version
> \- \[X\] I can simulate the issue easily
> 
> \## Description
> Automatic update doesn't work. User is prompted and informed that install will proceed once new client is downloaded. But nothing happens.
> 
> \### Current Behavior
> 
> \- User is notified that there's an update available and clicks on "INSTALL UPDATE"
> !\[electron\_update\_notice\](https://user-images.githubusercontent.com/5985280/88417811-72eb4b00-cd97-11ea-9bbd-060a66e2d06b.png)
> 
> \- Dialog pops up letting user know they'll be notified when update is ready to be installed
> !\[electron\_update\_notice2\](https://user-images.githubusercontent.com/5985280/88417859-8d252900-cd97-11ea-9527-690044e2b267.png)
> 
> \- No notification occurs, no update is installed
> 
> \- Update installer file is downloaded to "C:\\Users\\\[username\]\\AppData\\Local\\rocket-chat-updater\\pending"
> 
> \- File is called "temp-rocketchat-setup-2.17.11.exe
> !\[electron\_updater\_file\_created\](https://user-images.githubusercontent.com/5985280/88418387-569bde00-cd98-11ea-9166-6bb062e4df5a.png)
> 
> \- After file is downloaded it disappears
> 
> 
> \### Expected Behavior
> \- After updated is downloaded, the installer is started and the user is notified
> 
> 
> \### Additional Info
> This issue has been around a very long time. At least since I've been using Rocket.Chat which was 3 years ago now. As updates have been coming out we've been instructing users to update manually by downloading the releases through github, but this is tedious as some users don't want to take the time to do it and others don't feel comfortable installing software. It also causes confusion for people who do try, but are constantly prompted that there's an update still every time they launch the client.

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<div class="post-metadata">

**Author:** ![rocwee](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@rocwee](https://forums.rocket.chat/u/rocwee)\
**Post date:** [December 9, 2021, 7:58am UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/3 "2021-12-09T07:58:48Z")

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@dudanogueira Thank you for your reply. That’s quite a while for such a fix.  
Any feedback on how end users manage the manual upgrade?

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [December 9, 2021, 10:19am UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/4 "2021-12-09T10:19:23Z")

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Some users use windows GPO for updates while on a Active Directory environment.

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<div class="post-metadata">

**Author:** ![rocwee](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@rocwee](https://forums.rocket.chat/u/rocwee)\
**Post date:** [December 9, 2021, 11:13am UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/5 "2021-12-09T11:13:50Z")

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Unfortunately that’s not an option for us ☹

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<div class="post-metadata">

**Author:** ![rocwee](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@rocwee](https://forums.rocket.chat/u/rocwee)\
**Post date:** [December 29, 2021, 3:23pm UTC](https://forums.rocket.chat/t/windows-app-update-loop/12775/6 "2021-12-29T15:23:42Z")

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Auto update of the Windows client from 3.7.2 to 3.7.3 worked perfectly. Thanks for fixing this bug 🙂