# Why my panel is different from tutorial?

**URL:** <https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668>\
**Category:** Community Support\
**Created:** [March 16, 2021, 6:27pm UTC](https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668 "2021-03-16T18:27:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![arturo.gonzalez](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@arturo.gonzalez](https://forums.rocket.chat/u/arturo.gonzalez)\
**Post date:** [March 16, 2021, 6:27pm UTC](https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668/1 "2021-03-16T18:27:22Z")

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### Description

I’m trying to use custom field in the livechat rocket omnichannel; but this tutorial  
[https://docs.rocket.chat/guides/omnichannel-guides/omnichannel-manger-guides/custom-fields](https://docs.rocket.chat/guides/omnichannel-guides/omnichannel-manger-guides/custom-fields)  
Show more options than what I really got

 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/f/ffae3b09bb4884c108475a02767ea9e95182c993.png)

What am I missing? And yes, I can’t see my custom field in the form of the live chat  
Also let me tell you that I’m using the Iframe setting and my server was made with the one-click feature of digital ocean

### Server Setup Information

- Version of Rocket.Chat Server: 3.12.1
- Operating System: ubuntu
- Deployment Method: 
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 12.21.0
- MongoDB Version: 4.0.3
- Proxy: 
- Firewalls involved:

### Any additional Information

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**Author:** ![spollich](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/spollich/32/2681_2.png) [@spollich](https://forums.rocket.chat/u/spollich)\
**Post date:** [April 2, 2021, 2:17am UTC](https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668/3 "2021-04-02T02:17:57Z")

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Have your tried to reload the page? I used to have this problem before and usually due to the internet connection (remember to turn off VPN if you use)

[bubble shooter](https://bubbleshooter.io/)

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**Author:** ![arturo.gonzalez](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@arturo.gonzalez](https://forums.rocket.chat/u/arturo.gonzalez)\
**Post date:** [April 12, 2021, 5:19pm UTC](https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668/4 "2021-04-12T17:19:51Z")

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Nothing of that helped. I think it is a premium feature

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**Author:** ![futbolsinacento](https://avatars.discourse-cdn.com/v4/letter/f/258eb7/32.png) [@futbolsinacento](https://forums.rocket.chat/u/futbolsinacento)\
**Post date:** [April 12, 2021, 5:47pm UTC](https://forums.rocket.chat/t/why-my-panel-is-different-from-tutorial/10668/5 "2021-04-12T17:47:48Z")

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As far as I know, custom fileds will work with Enterprise Edition (not available in Community Edition).