# Weird user issues that I don't know how to solve **URL:** \ **Category:** Community Support\ **Created:** [April 24, 2018, 2:42pm UTC](https://forums.rocket.chat/t/weird-user-issues-that-i-dont-know-how-to-solve/629 "2018-04-24T14:42:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![sadkins76](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@sadkins76](https://forums.rocket.chat/u/sadkins76)\ **Post date:** [April 24, 2018, 2:42pm UTC](https://forums.rocket.chat/t/weird-user-issues-that-i-dont-know-how-to-solve/629/1 "2018-04-24T14:42:25Z")
Hello all, I am quite new, and have only just begun digging in to administering our new Rocket Chat server and clients. I have a strange problem that I can’t seem to find an answer to, and my GoogleFu has failed me. I am on my second install of the RocketChat server, as I borked my first iteration, after trying to add SSL and Let’s Encrypt to my install. At some point, the commands that I was entering screwed something up, and I could not determine a way to fix it, so rather than spending hours troubleshooting, I just started over, as the server was really just a test initially. So, after spinning up the new install, using the same IP address, on the same VM host, and the same VM configuration, I am slowly adding people back. I recreated all the users, and started that process from scratch. Previously, I had already had everyone in my building actually using the applications, and was humming along quite well, until I screwed it all up. I should probably also state that I have very little experience with any sort of Linux administration, as we are a Windows only shop, outside of our QNAP fileshare boxes we use, but those have a nice GUI… Currently, on the new installation, I have all users added to the server, but only 4 users actually using the service. I have 2 issues. First, only in MY case, when I click on the globe, and select users from the dropdown list, rather than seeing the 53 users I have installed, I only get about the first 12, and nothing more. This is only happening to me. I have uninstalled and reinstalled the RocketChat + application multiple times. It works correctly once or twice, and then within a few mins, reverts back to 12 or so users, and nothing more. I AM able to search for the users, and they come up, and I am able to open a direct message with them. Its just that they are not loaded and listed in the directory, as I would expect them to be. Second, the users that I DO have that are currently signed in, if they click on a user in the one public channel, and open a Direct Message with that person, the Direct Message is listed in the public chat channel as well? I have no idea how or why this is happening, or if it could be a setting I maybe changed? I don’t remember changing a setting that sounded like it would create this kind of behavior. Any help would be amazing! Thanks ---
**Author:** ![aaron.ogle](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/aaron.ogle/32/15_2.png) [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\ **Post date:** [May 31, 2018, 7:54pm UTC](https://forums.rocket.chat/t/weird-user-issues-that-i-dont-know-how-to-solve/629/2 "2018-05-31T19:54:08Z")
Are these issues still happening on the latest Rocket.Chat version? Also what method did you end up using to install? ---
**Author:** ![sadkins76](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@sadkins76](https://forums.rocket.chat/u/sadkins76)\ **Post date:** [June 1, 2018, 12:39pm UTC](https://forums.rocket.chat/t/weird-user-issues-that-i-dont-know-how-to-solve/629/3 "2018-06-01T12:39:01Z")
Those initial issues seem to have resolved. I also had a user who had her text box disappear, both in app and on the web browser version. Things seem to have fixed themselves. I installed using the Snap installation. It was easiest, by far. Still trying to figure out an easy, not ungodly expensive way to get chat logs out of the system now. ---
**Author:** ![aaron.ogle](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/aaron.ogle/32/15_2.png) [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\ **Post date:** [June 2, 2018, 2:17am UTC](https://forums.rocket.chat/t/weird-user-issues-that-i-dont-know-how-to-solve/629/4 "2018-06-02T02:17:05Z")
Snaps pipe all logs to journalctl. So anything that will take and read from there should work great `journalctl -u snap.rocketchat-server.rocketchat-server`