# Website live chat widget integration not working **URL:** \ **Category:** Community Support\ **Created:** [April 20, 2022, 10:47am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908 "2022-04-20T10:47:50Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![felixluk](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@felixluk](https://forums.rocket.chat/u/felixluk)\ **Post date:** [April 20, 2022, 10:47am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/1 "2022-04-20T10:47:50Z")
### Description ### Server Setup Information - Version of Rocket.Chat Server: - Operating System: Ubuntu 20 - Deployment Method: Snap - Number of Running Instances: 1 - DB Replicaset Oplog: - NodeJS Version: - MongoDB Version: - Proxy: none - Firewalls involved: UFW ### Any additional Information Not sure how to get the version of nodejs and mongodb since i installed the rocket chat server by snap. Anyway I was successful with the installation, and I was able to point my browser (Firefox) at http://ip\_addr:3000 to configure rocket chat. After that, I copied the embed widget code and pasted it into my test website. The widget didn’t appear. Checking with the built-in debugging tool shows the following error message: “Error: Promised response from onMessage listener went out of scope background.js:835:170” I double checked with Chrome and the widget didn’t appear, either. Any ideas? Thank you very much. ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [April 20, 2022, 11:33am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/2 "2022-04-20T11:33:22Z")
Hi! Can you check if http://ip\_addr:3000/livechat is working? I assume **ip\_addr** is a publicly available ip, right? Also, make sure to have this website also configured in Admin \> Omnichannel \> Livechat \> Livechat Allowed Domains ---
**Author:** ![felixluk](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@felixluk](https://forums.rocket.chat/u/felixluk)\ **Post date:** [April 24, 2022, 10:05am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/3 "2022-04-24T10:05:19Z")
Hi! Thanks for your reply. I am testing rocket.chat now. It’s sitting in a VM box on my computer, and their IP are in 192.168.1.x. I can see the “home” page and “Omnichannel” page fine. The “livechat” page is currently blank, but when it’s loading I could see some words at the top left hand corner of the page for a fraction of a second. As for the “Livechat Allowed Domains,” the box is currently empty, which apparently allows all domains. Thanks for your help! ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [April 25, 2022, 10:49am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/4 "2022-04-25T10:49:15Z")
If you open your developer tools at the browser you are using to visit [http://192.168.1.x:3000](http://192.168.1.x:3000) your should see some errors that may help on this issue. Also, make sure to have [http://192.168.1.x:3000](http://192.168.1.x:3000) as your siteurl (Admin \> General) considering that this is the ip of the vm you want to access it “externally” from within your own network. ---
**Author:** ![felixluk](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@felixluk](https://forums.rocket.chat/u/felixluk)\ **Post date:** [April 26, 2022, 8:59am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/5 "2022-04-26T08:59:56Z")
Hi, Thanks for your reply. After setting the siteurl in Admin\>General, the “livechat” page now works fine. 😀 Pointing my browser at [http://192.168.1.x:3000](http://192.168.1.x:3000) works as well. It redirects me to rocket.chat’s home page. It’s the embedded embedded widget on the test website - which is just a page with some pseudo latin in /var/www/html of my computer - still doesn’t work. For chrome, the error is “Refused to display ‘[http://192.168.1.103:3000/](http://192.168.1.103:3000/)’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.” For Firefox, the error is “Error: Promised response from onMessage listener went out of scope ‘background.js:842:170’” I hope that’s helpful. ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [April 26, 2022, 11:39am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/6 "2022-04-26T11:39:59Z")
Have you tried explicitly filling the field “Livechat Allowed Domains” with the domain or ip you are trying to use? looks like the server is not allowing it. ---
**Author:** ![felixluk](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@felixluk](https://forums.rocket.chat/u/felixluk)\ **Post date:** [April 28, 2022, 6:01am UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/7 "2022-04-28T06:01:21Z")
Awesome! That did the trick. I wonder why? Thank you very much indeed! 👍 ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [April 28, 2022, 1:45pm UTC](https://forums.rocket.chat/t/website-live-chat-widget-integration-not-working/13908/8 "2022-04-28T13:45:45Z")
I believe that help text is wrong. 🙈 I have already raised this internally and we’ll work on it. **Thanks for pointing out!** 🙂 Please, consider also joining our [Community Support Channel](https://open.rocket.chat/channel/support) to help other and get help too. And also check out our upcoming monthly [Community Open Call](https://app.livestorm.co/rocket-chat/community-open-call?type=detailed&utm_source=COMMUNITY) or [past sessions](https://www.youtube.com/watch?v=TcWnNtw2cYU&list=PLee3gqXJQrFVaxryc0OKTKc92yqQX9U-5)