Using RocketChat for Marketplace behind a Proxy

I cannot connect to the internet in rocketchat. I have to use the proxy, but where do i have to configure it?
Best Regards Mathias


I cannot use the marketplace in my evaluation. The Marketplace could not open. There is a message (german):
Keine Verbindung zum Internet oder zu Ihrem Arbeitsbereich möglich, möglicherweise handelt es sich um eine Offline-Installation.”

The Server runs in a private environment. We have no dns resolution for external public hostnames. Everything has to go via proxy.

It would be possible to allow the server using proxy without authentication. Neccessary DNS Entries could be made in a local host-file…

I configured systemwide proxy information in /etc/profile.d/
I can use Curl and everything in my user profile with internet access and using Proxy in my environment variable, but in my dedicated rocketchat instance ist only the workspace online registered.
There is no information in knowledge base, no information in the forum and in the documentation is proxy information also missing…

Server Setup Information

Version 6.2.11
Deployment Ubuntu and SNAP

Version der Anwendungs-Engine 1.39.1
Node-Version v14.21.2

Datenbankmigration 294 (8. August 2023 09:50)
MongoDB 5.0.15 / wiredTiger (oplog Aktiviert)

  • Proxy: → NGINX
  • Firewalls involved: N/A

Any additional Information

{“level”:40,“time”:“2023-08-08T13:43:02.755Z”,“pid”:978,“hostname”:“servernameXYZ”,“name”:“Rocket.Chat Apps”,“msg”:“Unable to access Marketplace. Does the server has access to the internet? ‘request to failed, reason: getaddrinfo ENOTFOUND’”}

and also other logs with no internet messages: