# Support Tickets

**URL:** <https://forums.rocket.chat/t/support-tickets/674>\
**Category:** Feature Requests (historic archive)\
**Created:** [April 28, 2018, 5:34pm UTC](https://forums.rocket.chat/t/support-tickets/674 "2018-04-28T17:34:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tezukzai](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/tezukzai/32/129_2.png) [@tezukzai](https://forums.rocket.chat/u/tezukzai)\
**Post date:** [April 28, 2018, 5:34pm UTC](https://forums.rocket.chat/t/support-tickets/674/1 "2018-04-28T17:34:11Z")

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Does anybody have a good open source solution for dealing with support tickets? Like a helpdesk/zendesk kind of product. There are some crossovers with RocketChat, but I don’t see RC completely replacing the need for HelpDesk/support ticket software. I’d be interested to hear other opinions and see what solutions other people have implemented.

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**Author:** ![JSzaszvari](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jszaszvari/32/86_2.png) [@JSzaszvari](https://forums.rocket.chat/u/JSzaszvari)\
**Post date:** [May 4, 2018, 7:46pm UTC](https://forums.rocket.chat/t/support-tickets/674/2 "2018-05-04T19:46:35Z")

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Not open source, but best you can get - JIRA Service Desk’s 3 Agent License costs $10. Well worth it.

Otherwise, you have

[https://github.com/zammad/zammad](https://github.com/zammad/zammad)

[http://osticket.com/](http://osticket.com/)

[http://bestpractical.squarespace.com/request-tracker](http://bestpractical.squarespace.com/request-tracker)

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**Author:** ![hammyhavoc](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/hammyhavoc/32/202_2.png) [@hammyhavoc](https://forums.rocket.chat/u/hammyhavoc)\
**Post date:** [May 5, 2018, 12:29am UTC](https://forums.rocket.chat/t/support-tickets/674/3 "2018-05-05T00:29:32Z")

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A modification of the live chat system could be used quite effectively for support tickets and showing what needs attention to the team.

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**Author:** ![e.diletti](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@e.diletti](https://forums.rocket.chat/u/e.diletti)\
**Post date:** [October 10, 2018, 10:54am UTC](https://forums.rocket.chat/t/support-tickets/674/4 "2018-10-10T10:54:57Z")

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> [@hammyhavoc](#):
>
> A modification of the live chat system could be used quite effectively for support tickets and showing what needs attention to the team.

Could you please give me an example? This is quite interesting!

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**Author:** ![cim](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/cim/32/1928_2.png) [@cim](https://forums.rocket.chat/u/cim)\
**Post date:** [January 7, 2019, 11:35am UTC](https://forums.rocket.chat/t/support-tickets/674/5 "2019-01-07T11:35:01Z")

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A good example is [https://www.tawk.to](https://www.tawk.to), offline/missed messages are automatically converted to tickets.