# SOLVED: SNAP: Update from 6.13 to 7.x fails for reasons

**URL:** <https://forums.rocket.chat/t/solved-snap-update-from-6-13-to-7-x-fails-for-reasons/21421>\
**Category:** Community Support\
**Created:** [January 9, 2025, 6:46am UTC](https://forums.rocket.chat/t/solved-snap-update-from-6-13-to-7-x-fails-for-reasons/21421 "2025-01-09T06:46:46Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [January 9, 2025, 6:59pm UTC](https://forums.rocket.chat/t/solved-snap-update-from-6-13-to-7-x-fails-for-reasons/21421/2 "2025-01-09T18:59:54Z")

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Worth giving a full report as per this.

> <https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#contents>

All here.

> [@Can't upgrade to 7 from 6](https://forums.rocket.chat/t/cant-upgrade-to-7-from-6/21103):
>
> What version are you coming from? 6.13.0 What version are you going to? 7.0 What deployment method did you use to deploy? snap Did you follow a particular doc? Which one? [https://docs.rocket.chat/docs/deploy-with-snaps](https://docs.rocket.chat/docs/deploy-with-snaps)What issues are you running into upgrading? It’s will show 2024-12-14T13:34:04+08:00 INFO Waiting for “snap.rocketchat-server.rocketchat-mongo.service” to stop. 2024-12-14T13:34:14+08:00 INFO Waiting for “snap.rocketchat-server.rocketchat-caddy.service” to stop. error: can…

And this.

> <https://github.com/RocketChat/Rocket.Chat/issues/34212>
>
> \### Description:
> 
> Cant update via snap from 6.13.0 to 7.0 \*\*edited\*\*
> 
> \### St…eps to reproduce:
> 
> 1. Switch to relase chanel 7.x
> 2. Snap refresh rocketchat-server
> 3. The server return: Start snap "rocketchat-server" (1633) services (systemctl command \[start snap.rocketchat-server.rocketchat-mongo.service\] failed with exit status 1: stderr:
> 
> \### Expected behavior:
> 
> Update to 7.0 \*\*edited\*\*
> 
> \### Actual behavior:
> 
> !\[image\](https://github.com/user-attachments/assets/163601b8-fc5d-45f8-bef7-34135757dfca)
> 
> \### Server Setup Information:
> 
> \- Version of Rocket.Chat Server: 6.13.0
> \- License Type: free
> \- Number of Users: 40 
> \- Operating System: Ubuntu 20.04
> \- Deployment Method: snap
> \- Number of Running Instances: 
> \- DB Replicaset Oplog: 
> \- NodeJS Version: 
> \- MongoDB Version:
> 
> \### Client Setup Information
> 
> \- Desktop App or Browser Version:
> \- Operating System:
> 
> \### Additional context
> 
> 
> 
> \### Relevant logs:
> Here is the logs from server after error:
> 
> systemctl status snap.rocketchat-server.rocketchat-mongo.service (logs)
> https://pastejustit.com/asbx1cexen
> 
> journalctl -xe (logs)
> https://pastejustit.com/yuyrbyesza

> [@Roy.Hess](#):
>
> switching to docker is **NOT** an option.

You might not like docker but it is much more flexible 🤷‍♂️

[quote]there are alternatives available that are free and have more features while being easier to manage.  
[/quote]

If you have paid support, use it.

If not the you’ll find most open source systems are the same. Pros & cons to them all, and you get what you pay for.

Pick your poison…

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