# Snap rocketchat-server doesn't draw charts in omnichannel analytics and real-time monitoring

**URL:** <https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438>\
**Category:** Community Support\
**Tags:** snap\
**Created:** [July 6, 2022, 11:52am UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438 "2022-07-06T11:52:32Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![valeryk](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@valeryk](https://forums.rocket.chat/u/valeryk)\
**Post date:** [July 6, 2022, 11:52am UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/1 "2022-07-06T11:52:32Z")

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### Description

 ![Screenshot 2022-07-06 14-48-01](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/e/e612a287931a73f3ed698de186adddc73c87ed94.png)

### Server Setup Information

- Version of Rocket.Chat Server: 4.8.1
- Operating System: CentOS 7
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog: snap default
- NodeJS Version: 14.18.3 - x64
- MongoDB Version: 4.2.17
- Proxy: nginx
- Firewalls involved: no

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**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 6, 2022, 4:20pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/2 "2022-07-06T16:20:19Z")

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Hi!

Can you get more outstanding logs?

Probably if you open the browser console you will see some red entries that can give us more clues about this.

My bet is that it’s doesn’t have the SITE\_URL properly configured.

Thanks!

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<div class="post-metadata">

**Author:** ![valeryk](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@valeryk](https://forums.rocket.chat/u/valeryk)\
**Post date:** [July 7, 2022, 12:45pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/3 "2022-07-07T12:45:56Z")

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When I select Analytics, debug console is silent. But as you see there is some strange red mark “Undefined” at top-right

 ![Screenshot 2022-07-07 15-39-32](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/0/09ddbfabbce9f7b03640404b2e757843e4672e24.png)

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<div class="post-metadata">

**Author:** ![valeryk](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@valeryk](https://forums.rocket.chat/u/valeryk)\
**Post date:** [July 7, 2022, 12:46pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/4 "2022-07-07T12:46:38Z")

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When I select Real-time Monitoring. Console is red with errors about “u is not a constructor”

 ![Screenshot 2022-07-07 15-44-05](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/9/92ff666ffc786d522e90c9b2efe2ddb281f97250.png)

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<div class="post-metadata">

**Author:** ![valeryk](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@valeryk](https://forums.rocket.chat/u/valeryk)\
**Post date:** [July 7, 2022, 12:51pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/5 "2022-07-07T12:51:42Z")

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SITE\_URL is configured properly.

‘# snap get rocketchat-server’  
Key Value  
backup-on-refresh disable  
ignore-errors false  
mongo-oplog-url mongodb://localhost:27017/local  
mongo-url mongodb://localhost:27017/parties  
port 3000  
siteurl [https://chat](https://chat).[my-domain-name].com

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 7, 2022, 1:17pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/6 "2022-07-07T13:17:16Z")

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have you tried accessing it directly, removing the reverse proxy? This has probably something to do with config or deployment.

Also, have you seen this doc about how to properly reverse proxy Rocket.Chat?

> **[Configuring SSL Reverse Proxy](https://docs.rocket.chat/quick-start/environment-configuration/configuring-ssl-reverse-proxy)**

I strongly suggest using docker instead of snaps, as you can have more control over your environment and a more similar deployment as a lot of our users base.

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<div class="post-metadata">

**Author:** ![valeryk](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@valeryk](https://forums.rocket.chat/u/valeryk)\
**Post date:** [July 7, 2022, 1:51pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/7 "2022-07-07T13:51:13Z")

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Yes, nginx configured properly with this doc.

Without reverse-proxy behavior is exactly the same. No charts, same errors.

So I think its a problem inside snap package.

I installed hosted version of rocket.chat and mongodb and it works well. Charts are drawing.

But the idea was to have exactly snap-package for simplicity and autoupdate.

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 13, 2022, 7:25pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/8 "2022-07-13T19:25:58Z")

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I have same issue.

Any fix for this issue?

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 15, 2022, 1:10pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/9 "2022-07-15T13:10:58Z")

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Hi! This was recently fixed and will land in 5.0 version:

> <https://github.com/RocketChat/Rocket.Chat/pull/25873>
>
> \<!-- Your Pull Request name should start with one of the following tags
> \[NEW\]… For new features
> \[IMPROVE\] For an improvement (performance or little improvements) in existing features
> \[FIX\] For bug fixes that affect the end-user
> \[BREAK\] For pull requests including breaking changes
> Chore: For small tasks
> Doc: For documentation
> \--\>
> 
> \<!-- Checklist!!! If you're unsure about any of them, don't hesitate to ask. We're here to help! This is simply a reminder of what we are going to look for before merging your code. 
> - I have read the Contributing Guide - https://github.com/RocketChat/Rocket.Chat/blob/develop/.github/CONTRIBUTING.md#contributing-to-rocketchat doc
> - I have signed the CLA - https://cla-assistant.io/RocketChat/Rocket.Chat
> - Lint and unit tests pass locally with my changes
> - I have added tests that prove my fix is effective or that my feature works (if applicable)
> - I have added necessary documentation (if applicable)
> - Any dependent changes have been merged and published in downstream modules
> \--\>
> 
> \## Proposed changes (including videos or screenshots)
> 
> \<!--
> Describe the big picture of your changes here to communicate to the maintainers why we should accept this pull request.
> If it fixes a bug or resolves a feature request, be sure to link to that issue below.
> This description will appear in the release notes if we accept the contribution.
> \--\>
> 
> 
> 
> \## Issue(s)
> 
> Fixes: https://github.com/RocketChat/Rocket.Chat/issues/25775
> \## Steps to test or reproduce
> 
> 
> \## Further comments

Thanks @debdut.chakraborty for pointing it out 😉

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 15, 2022, 5:14pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/10 "2022-07-15T17:14:53Z")

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Can you help what file should i edit?

Im only seeing this:  
/opt/Rocket.Chat/programs/web.browser/dynamic/app/livechat/client/lib/chartHandler.js  
/opt/Rocket.Chat/programs/web.browser.legacy/dynamic/app/livechat/client/lib/chartHandler.js

Info:  
Version  
4.8.1

Deployment ID  
N7iTC9sBt6eL6Rzm3

Apps Engine Version  
1.32.0

Node Version  
v14.18.2

Database Migration  
265 (July 16, 2022 12:44 AM)

MongoDB  
4.4.15 / wiredTiger (oplog Enabled)

Thanks

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 15, 2022, 5:25pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/11 "2022-07-15T17:25:07Z")

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Hi! You will need to wait for version 5 release, and avoid editing the files directly.

Also, consider moving your deployment to docker as you can have more control over the environment.

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 15, 2022, 5:26pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/12 "2022-07-15T17:26:44Z")

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Do you have ETA for version 5?

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 15, 2022, 5:31pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/13 "2022-07-15T17:31:26Z")

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we are in the [release candidate](https://github.com/RocketChat/Rocket.Chat/releases/tag/5.0.0-rc.7) phase already, and should be available next week.

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<div class="post-metadata">

**Author:** ![debdut.chakraborty](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/debdut.chakraborty/32/2900_2.png) [@debdut.chakraborty](https://forums.rocket.chat/u/debdut.chakraborty)\
**Post date:** [July 15, 2022, 5:57pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/14 "2022-07-15T17:57:01Z")

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20th July. The snap release will take ~1 week more.

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 15, 2022, 6:06pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/15 "2022-07-15T18:06:35Z")

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Thank you Team for speedy reply

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 18, 2022, 11:24pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/16 "2022-07-18T23:24:05Z")

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Please update us once version 5 release.

Thanks

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 21, 2022, 6:48pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/17 "2022-07-21T18:48:17Z")

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Hi!

It should be this week. All those infos (inclusing release notes) can be found here:

> **[Releases · RocketChat/Rocket.Chat](https://github.com/RocketChat/Rocket.Chat/releases)**
>
> The communications platform that puts data protection first. - RocketChat/Rocket.Chat

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<div class="post-metadata">

**Author:** ![jackiea](https://avatars.discourse-cdn.com/v4/letter/j/9fc348/32.png) [@jackiea](https://forums.rocket.chat/u/jackiea)\
**Post date:** [July 27, 2022, 10:10am UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/18 "2022-07-27T10:10:03Z")

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Hi,

May I know if the version 5 is already released?

Thank you!

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<div class="post-metadata">

**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [July 28, 2022, 12:30pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/19 "2022-07-28T12:30:19Z")

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Hi! Yes it is!

If you want to know more about it, check our last Community Open Call:

[![](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/b/b9bcfaec3dfd4d0db8550d3380730bdcdff96bc6.jpeg "Community Open Call July 2022 - Matrix Federation Protocol, Version 5 Release and more!") ](https://www.youtube.com/watch?v=eLvKzV68Aqo)

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<div class="post-metadata">

**Author:** ![wittie](https://avatars.discourse-cdn.com/v4/letter/w/bcef8e/32.png) [@wittie](https://forums.rocket.chat/u/wittie)\
**Post date:** [July 29, 2022, 3:24pm UTC](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438/20 "2022-07-29T15:24:29Z")

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Version  
5.0.0

Deployment ID  
N7iTC9sBt6eL6Rzm3

Apps Engine Version  
1.33.0

Node Version  
v14.18.2

MongoDB  
4.4.15 / wiredTiger (oplog Enabled)

Hi Team,

Thank you very much for the updates.

Can you help me again how to fix invalid users. The issue happens when i click GENERAL channel

 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/b/b4f6183ffe5044c72322eed27a806fe5716678df.png)

[Next page](https://forums.rocket.chat/t/snap-rocketchat-server-doesnt-draw-charts-in-omnichannel-analytics-and-real-time-monitoring/14438.md?page=2)