# SNAP page stuck on the three dots loading page from freshinstall

**URL:** <https://forums.rocket.chat/t/snap-page-stuck-on-the-three-dots-loading-page-from-freshinstall/18766>\
**Category:** Community Support\
**Tags:** rocketchat-apps\
**Created:** [December 5, 2023, 9:57pm UTC](https://forums.rocket.chat/t/snap-page-stuck-on-the-three-dots-loading-page-from-freshinstall/18766 "2023-12-05T21:57:54Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![figueroa](https://avatars.discourse-cdn.com/v4/letter/f/ce73a5/32.png) [@figueroa](https://forums.rocket.chat/u/figueroa)\
**Post date:** [December 5, 2023, 9:57pm UTC](https://forums.rocket.chat/t/snap-page-stuck-on-the-three-dots-loading-page-from-freshinstall/18766/1 "2023-12-05T21:57:54Z")

</div>

### Description

### Server Setup Information

```auto
+----------------------------------------------+
| SERVER RUNNING |
+----------------------------------------------+
| |
| Rocket.Chat Version: 6.5.0 |
| NodeJS Version: 14.21.2 - x64 |
| MongoDB Version: 5.0.15 |
| MongoDB Engine: wiredTiger |
| Platform: linux |
| Process Port: 3000 |
| Site URL: http://localhost:3000 |
| ReplicaSet OpLog: Enabled |
| Commit Hash: 2a33067013 |
| Commit Branch: HEAD |
| |

```

±---------------------------------------------+

- Version of Rocket.Chat Server:
- Operating System: Ubuntu 20.04.6
- Deployment Method: snap
- Number of Running Instances: 1 devep
- DB Replicaset Oplog:
- NodeJS Version: 14.21.2 - x64
- MongoDB Version: 5.0.15
- Proxy: no
- Firewalls involved: no

### Any additional Information

I try to install fresh install to see wizard but page stuck on the three dots loading page  
the url is ip [https://192.168.2.231](https://192.168.2.231)

---

<div class="post-metadata">

**Author:** ![figueroa](https://avatars.discourse-cdn.com/v4/letter/f/ce73a5/32.png) [@figueroa](https://forums.rocket.chat/u/figueroa)\
**Post date:** [December 5, 2023, 9:59pm UTC](https://forums.rocket.chat/t/snap-page-stuck-on-the-three-dots-loading-page-from-freshinstall/18766/2 "2023-12-05T21:59:39Z")

</div>

I try  
latest/stable: 6.4.1  
6.x/stable: 6.5.0  
and the same error

```auto
# snap info rocketchat-server
name: rocketchat-server
summary: Rocket.Chat server
publisher: Rocket.Chat (rocketchat✓)
store-url: https://snapcraft.io/rocketchat-server
contact: https://open.rocket.chat/channel/ubuntu-snap
license: unset
description: |
  Have your own Slack like online chat, built with Meteor. https://rocket.chat/
commands:
  - rocketchat-server.backupdb
  - rocketchat-server.mongo
  - rocketchat-server.restoredb
services:
  rocketchat-server.rocketchat-caddy: simple, disabled, inactive
  rocketchat-server.rocketchat-mongo: forking, enabled, active
  rocketchat-server: simple, enabled, active
snap-id: wdBUbiEuMNHmAHLBCXQXOcXaOCvbWS1e
tracking: 5.x/stable
refresh-date: today at 21:57 UTC
channels:
  6.x/stable: 6.5.0 2023-12-05 (1597) 362MB -
  6.x/candidate: ↑
  6.x/beta: ↑
  6.x/edge: 6.5.0 2023-12-01 (1597) 362MB -
  latest/stable: 6.4.1 2023-10-16 (1580) 354MB -
  latest/candidate: ↑
  latest/beta: ↑
  latest/edge: ↑
  5.x/stable: 5.4.10 2023-05-19 (1556) 301MB -
  5.x/candidate: 5.4.4 2023-03-09 (1540) 300MB -
  5.x/beta: 5.4.4 2023-03-09 (1540) 300MB -
  5.x/edge: 5.4.10 2023-05-19 (1556) 301MB -
  4.x/stable: 4.8.7 2022-12-04 (1533) 281MB -
  4.x/candidate: ↑
  4.x/beta: ↑
  4.x/edge: ↑

```