# RocketChat Snap not refreshing

**URL:** <https://forums.rocket.chat/t/rocketchat-snap-not-refreshing/7187>\
**Category:** Community Support\
**Created:** [June 3, 2020, 12:37pm UTC](https://forums.rocket.chat/t/rocketchat-snap-not-refreshing/7187 "2020-06-03T12:37:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![clayps](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@clayps](https://forums.rocket.chat/u/clayps)\
**Post date:** [June 3, 2020, 12:37pm UTC](https://forums.rocket.chat/t/rocketchat-snap-not-refreshing/7187/1 "2020-06-03T12:37:28Z")

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### Description

I recently noticed that our RocketChat server was running an old version where we assumed that it was auto updating as it was running on a snap. I tried to manually refresh the snap but got the following error:

> sudo snap refresh rocketchat-server  
> [sudo] password for chatusr:  
> error: cannot perform the following tasks:
> 
> - Download snap “rocketchat-server” (1427) from channel “stable” (Get [https://canonical-bos01.cdn.snapcraft.io/download-origin/canonical-lgw01/wdBUbiEuMNHmAHLBCXQXOcXaOCvbWS1e\_1427.snap?interactive=1&token=1591200000\_6596b79753d0d7d472d5300db2c19652cfa83a98:](https://canonical-bos01.cdn.snapcraft.io/download-origin/canonical-lgw01/wdBUbiEuMNHmAHLBCXQXOcXaOCvbWS1e_1427.snap?interactive=1&token=1591200000_6596b79753d0d7d472d5300db2c19652cfa83a98:) net/http: TLS handshake timeout)

### Server Setup Information

- Version of Rocket.Chat Server: 1.2.3
- Operating System: Ubuntu 16.4.3 LTS
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: nginx
- Firewalls involved:

### Any additional Information