# Rocketchat displays only a grey page on (almost all) devices

**URL:** https://forums.rocket.chat/t/rocketchat-displays-only-a-grey-page-on-almost-all-devices/12764
**Category:** Community Support
**Created:** [December 6, 2021, 12:30pm UTC](https://forums.rocket.chat/t/rocketchat-displays-only-a-grey-page-on-almost-all-devices/12764 "2021-12-06T12:30:02Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![samuk](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@samuk](https://forums.rocket.chat/u/samuk)
#### Post date: [December 6, 2021, 12:30pm UTC](https://forums.rocket.chat/t/rocketchat-displays-only-a-grey-page-on-almost-all-devices/12764/1 "2021-12-06T12:30:02Z")

</div>

### Description

On loading https:// chat .transition-space .org/ I am presented with a grey page. I get three loading dots that pulse for a second, then just grey.

This is true on all devices, and third party Pingdom services: [Website Speed Test | Pingdom Tools](https://tools.pingdom.com/#5f604c6b14000000)

Except for one Windows machine where I can access it normally and all seems well.

The service seems to be running as I can access it on this one machine.

I have not made any .CSS changes.

I cannot see anything interesting in the logs except **license:isEnterprise** ( I do not have an enterprise license and do not know why that would appear)

Other background info: I have recently started trying to access the service from the API.

### Server Setup Information

- Version of Rocket.Chat Server: Rocket.Chat 4.2.0
- Operating System: Debian
- Deployment Method: Cloudron : https :// forum .cloudron .io/topic/6119/rocketchat-loads-a-blank-grey-screen?\_=1638791094499
- Number of Running Instances: 2
- DB Replicaset Oplog: ?
- NodeJS Version: ?
- MongoDB Version: ?
- Proxy: ?
- Firewalls involved:?

### Any additional Information

I clicked the ‘install rocketchat’ button in Cloudron. It worked without problem for several months and then started throwing these grey pages.

I have a corresponding ticket in the Cloudron forum [Rocketchat loads a blank grey screen | Cloudron Forum](https://forum.cloudron.io/topic/6119/rocketchat-loads-a-blank-grey-screen/5?_=1638791094501)

I had to break the links above as I’m new here

---

<div class="post-metadata">

### Author: ![samuk](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@samuk](https://forums.rocket.chat/u/samuk)
#### Post date: [January 21, 2022, 1:48pm UTC](https://forums.rocket.chat/t/rocketchat-displays-only-a-grey-page-on-almost-all-devices/12764/2 "2022-01-21T13:48:28Z")

</div>

This issue persists after upgrade to [2.24.2] cc @debdut.chakraborty