# Rocket.Chat suddenly stopped working now getting 502 bad gateway

**URL:** <https://forums.rocket.chat/t/rocket-chat-suddenly-stopped-working-now-getting-502-bad-gateway/9421>\
**Category:** Community Support\
**Created:** [November 22, 2020, 5:34pm UTC](https://forums.rocket.chat/t/rocket-chat-suddenly-stopped-working-now-getting-502-bad-gateway/9421 "2020-11-22T17:34:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lbourque1980](https://avatars.discourse-cdn.com/v4/letter/l/a6a055/32.png) [@lbourque1980](https://forums.rocket.chat/u/lbourque1980)\
**Post date:** [November 22, 2020, 5:34pm UTC](https://forums.rocket.chat/t/rocket-chat-suddenly-stopped-working-now-getting-502-bad-gateway/9421/1 "2020-11-22T17:34:53Z")

</div>

### Description

### Server Setup Information

- Version of Rocket.Chat Server: 3.6.2
- Operating System: Ubuntu 18.04
- Deployment Method: 
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: 
- Firewalls involved:

### Any additional Information

I am suddenly getting a “502 Bad Gateway” on Rocket.Chat. I have verified Mongo is “active” (running) however Rochet.Chat status says inactive (dead) however from the rocket chat server logs it appears that (rocketchat-server.rocketchat-server[4462]: Mongo is not available, can’t start. Waiting 10 seconds and trying again) mongodb is not loaded.

Please HELP!