# Rocket chat snap install does not work

**URL:** https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478
**Category:** Community Support
**Created:** [April 4, 2018, 3:48pm UTC](https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478 "2018-04-04T15:48:54Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![karthik\_ak](https://avatars.discourse-cdn.com/v4/letter/k/f17d59/32.png) [@karthik\_ak](https://forums.rocket.chat/u/karthik_ak)
#### Post date: [April 4, 2018, 3:48pm UTC](https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478/1 "2018-04-04T15:48:54Z")

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Hello,

**Server config:** Ubuntu 16.04 server, 1GB RAM

I booked a server and installed rocket chat from snap. i tried IP\_ADDRESS:300 and nothing happened.

I checked out the logs and there seems to be a problem with mongodb, I checked the logs and its shows this:

> Was unable to connect to Mongo. Please make sure Mongo has started successfully: sudo systemctl status snap.rocketchat-server.rocketchat-mongo to view logs: sudo journalctl -u snap.rocketchat-server.rocketchat-mongo

then I tried

> sudo systemctl status snap.rocketchat-server.rocketchat-mongo

and it shows this

> snap.rocketchat-server.rocketchat-mongo.service - Service for snap application rocketchat-server.rocketchat-mongo  
> Loaded: loaded (/etc/systemd/system/snap.rocketchat-server.rocketchat-mongo.service; enabled; vendor preset: enabled)  
> Active: inactive (dead) (Result: exit-code) since Wed 2018-04-04 15:08:13 UTC; 38min ago  
> Process: 2314 ExecStart=/usr/bin/snap run rocketchat-server.rocketchat-mongo (code=exited, status=100)  
> Main PID: 2314 (code=exited, status=100)

> Warning: Journal has been rotated since unit was started. Log output is incomplete or unavailable

I am stuck. Any help will be appreciated.

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### Author: ![frdmn](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/frdmn/32/198_2.png) [@frdmn](https://forums.rocket.chat/u/frdmn)
#### Post date: [April 4, 2018, 5:06pm UTC](https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478/2 "2018-04-04T17:06:12Z")

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Hi @karthik_ak!

Rather than Mongo’s service status, can you also post the actual logs?

You can view them by running `sudo journalctl -u snap.rocketchat-server.rocketchat-mongo`.

Jonas

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### Author: ![karthik\_ak](https://avatars.discourse-cdn.com/v4/letter/k/f17d59/32.png) [@karthik\_ak](https://forums.rocket.chat/u/karthik_ak)
#### Post date: [April 5, 2018, 8:42am UTC](https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478/3 "2018-04-05T08:42:36Z")

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Hello @frdmn,

Thanks for taking pains to reply me. I am not sure what I did, but I restarted mongo I think and it seems to be working now (I don’t know how).

I did collect the logs yesterday, you may have a look here [rocket chat mongo error · GitHub](https://gist.github.com/mindaslab/8ec1f5dac0d0080bc0846a3755e595b3)

Thank rocket chat community a lot for them to have given us this excellent software 🙂

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### Author: ![frdmn](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/frdmn/32/198_2.png) [@frdmn](https://forums.rocket.chat/u/frdmn)
#### Post date: [April 5, 2018, 8:55am UTC](https://forums.rocket.chat/t/rocket-chat-snap-install-does-not-work/478/4 "2018-04-05T08:55:27Z")

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The logs in your gist are just for the `snap.rocketchat-server.rocketchat-server` service rather than the `snap.rocketchat-server.rocketchat-mongo` one.

Anyways, if it happens again - try to collect those logs instead and post them here again. 👍