# Rocket chat is crashing again and again which is hosted in aws EC2

**URL:** <https://forums.rocket.chat/t/rocket-chat-is-crashing-again-and-again-which-is-hosted-in-aws-ec2/19937>\
**Category:** Community Support\
**Tags:** rocketchat-apps\
**Created:** [April 29, 2024, 10:22am UTC](https://forums.rocket.chat/t/rocket-chat-is-crashing-again-and-again-which-is-hosted-in-aws-ec2/19937 "2024-04-29T10:22:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Vyrazu](https://avatars.discourse-cdn.com/v4/letter/v/f0a364/32.png) [@Vyrazu](https://forums.rocket.chat/u/Vyrazu)\
**Post date:** [April 29, 2024, 10:22am UTC](https://forums.rocket.chat/t/rocket-chat-is-crashing-again-and-again-which-is-hosted-in-aws-ec2/19937/1 "2024-04-29T10:22:29Z")

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Here is the latest logs after crashing

[2024-04-26T14:45:20.565Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the Apps: {“errorMsg”:“unsupported version”}  
[2024-04-26T14:45:31.553Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the Apps: {“errorMsg”:“unsupported version”}  
[2024-04-26T15:09:11.377Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’  
[2024-04-26T15:25:12.324Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’  
[2024-04-26T15:26:15.688Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’  
[2024-04-26T15:26:19.506Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The method “getAvatarSuggestion” is deprecated and will be removed on version 7.0.0  
section: “METHOD”

## Reset password URL: [https://tradinghubcentral.onlinetradingcampus.com/reset-password/qnARA3C0GU6aBDfsmeKUnCNZWzNG-e4FEO-eApcH9pE](https://tradinghubcentral.onlinetradingcampus.com/reset-password/qnARA3C0GU6aBDfsmeKUnCNZWzNG-e4FEO-eApcH9pE) [2024-04-26T18:16:46.772Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-26T18:18:46.527Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-26T18:55:24.231Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-27T02:55:37.609Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-27T03:03:30.731Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “query” in the endpoint “/api/v1/custom-user-status.list” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:03:58.652Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “query” in the endpoint “/api/v1/integrations.list” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:06:35.017Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The method “getAvatarSuggestion” is deprecated and will be removed on version 7.0.0 section: “METHOD” [2024-04-27T03:06:58.399Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-27T03:06:59.053Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the Apps: {“errorMsg”:“unsupported version”} [2024-04-27T03:07:50.278Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “fields” in the endpoint “/api/v1/livechat/users/:type” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:07:52.883Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “fields” in the endpoint “/api/v1/livechat/users/:type” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:10:17.725Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “fields” in the endpoint “/api/v1/users.list” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:10:17.726Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “query” in the endpoint “/api/v1/users.list” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T03:13:27.517Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-27T03:20:50.478Z] ERROR (Rocket.Chat Apps/6557 on ip-172-31-8-98): Error getting the app requests stats from marketplace ‘’ [2024-04-27T05:52:11.289Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The method “getAvatarSuggestion” is deprecated and will be removed on version 7.0.0 section: “METHOD” [2024-04-27T05:54:53.983Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “query” in the endpoint “/api/v1/directory” is deprecated and will be removed on version 7.0.0 section: “API” [2024-04-27T05:55:46.157Z] WARN (DeprecationWarning/6557 on ip-172-31-8-98): The parameter “query” in the endpoint “/api/v1/directory” is deprecated and will be removed on version 7.0.0 section: “API” === UnHandledPromiseRejection === URIError: URI malformed at decodeURI () at Router.match (/home/ubuntu/RocketChat/apps/meteor/.meteor/local/isopacks/rocketchat\_restivus/npm/node\_modules/connect-route/lib/connect-route.js:61:12) at /home/ubuntu/RocketChat/apps/meteor/.meteor/local/isopacks/rocketchat\_restivus/npm/node\_modules/connect-route/lib/connect-route.js:102:24 at /home/ubuntu/.meteor/packages/promise/.0.12.2.1jyplva.axw1++os+web.browser+web.browser.legacy+web.cordova/npm/node\_modules/meteor-promise/fiber\_pool.js:43:40

# Errors like this can cause oplog processing errors. Setting EXIT\_UNHANDLEDPROMISEREJECTION will cause the process to exit allowing your service to automatically restart the process Future node.js versions will automatically exit the process

Exited with code: 1  
Your application is crashing. Waiting for file change.

### Server Setup Information

- Version of Rocket.Chat Server: 6.7.0
- Operating System: Ubuntu 20
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 14.21.4 - x64
- MongoDB Version: 7.0.5

---

<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [April 29, 2024, 5:33pm UTC](https://forums.rocket.chat/t/rocket-chat-is-crashing-again-and-again-which-is-hosted-in-aws-ec2/19937/2 "2024-04-29T17:33:05Z")

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In the first instance check your firewall.

This may give some clues.

> <https://github.com/RocketChat/Rocket.Chat/issues/31706>
>
> \<!-- 
> 
> Please see our guide for opening issues: https://developer.rocket.chat/…rocket.chat/contribute-to-rocket.chat/ways-to-contribute/report-bugs
> 
> If you have questions or are looking for help/support please see: https://rocket.chat/docs/getting-support
> 
> If you are experiencing a bug please search our issues to be sure it is not already present: https://github.com/RocketChat/Rocket.Chat/issues
> 
> \--\>
> 
> \### Description:
> 
> After updating from 6.5.3 to 6.6.0 workspace version status is unsupported and cant connect with my self made mobile app
> 
> 
> \### Expected behavior:
> 
> The workspace status is supported
> 
> \### Actual behavior:
> 
> The workspace version is uunsupported
> 
> \### Server Setup Information:
> 
> \- Version of Rocket.Chat Server: 6.6.0
> \- Operating System: Rocky linux
> \- Deployment Method: docker
> \- Number of Running Instances: 1
> \- DB Replicaset Oplog: 
> \- NodeJS Version: 
> \- MongoDB Version: 6
> 
> 
> 
> \### Additional context
> 
> 
> 
> \### Relevant logs:
> 
> 
> 
> !\[image\](https://github.com/RocketChat/Rocket.Chat/assets/56313496/d0ee2369-f3a3-46c8-88b6-fd81dd8f3800)