# Rocket Chat File Upload from Windows Device not working

**URL:** <https://forums.rocket.chat/t/rocket-chat-file-upload-from-windows-device-not-working/1644>\
**Category:** Community Support\
**Created:** [July 20, 2018, 10:01am UTC](https://forums.rocket.chat/t/rocket-chat-file-upload-from-windows-device-not-working/1644 "2018-07-20T10:01:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![imwind](https://avatars.discourse-cdn.com/v4/letter/i/8e8cbc/32.png) [@imwind](https://forums.rocket.chat/u/imwind)\
**Post date:** [July 20, 2018, 10:01am UTC](https://forums.rocket.chat/t/rocket-chat-file-upload-from-windows-device-not-working/1644/1 "2018-07-20T10:01:12Z")

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Dear Community,

I know this topic has been dealt with several times, but I was not able to solve the problem reading all the threads. All suggested splutions and workarounds didn’t help.

As already described in the title I am not able to upload Files from an Windows device. The Upload gets stuck on 0%. However I am able to upload Avatars for users. It also works fine from an iPhone with the app.

What I tried so far:

- Changing the Storage Type to FileSystem
- Changing the right for upload Folder (/var/snap/rocketchat-server/common/uploads) to 777
- Set Protect Uploaded Files to False
- Restarting the Rocket Chat Service after each change

Here is my Server Configuration:

- Server version: Apache/2.4.25 (Debian 4.9.88)
- Rocket.Chat 0.66.3

What else can I try?

Thank you!  
Manuel

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<div class="post-metadata">

**Author:** ![aaron.ogle](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/aaron.ogle/32/15_2.png) [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\
**Post date:** [July 21, 2018, 1:35am UTC](https://forums.rocket.chat/t/rocket-chat-file-upload-from-windows-device-not-working/1644/2 "2018-07-21T01:35:44Z")

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Is this from the windows desktop client? If so have you tried from a browser?

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<div class="post-metadata">

**Author:** ![imwind](https://avatars.discourse-cdn.com/v4/letter/i/8e8cbc/32.png) [@imwind](https://forums.rocket.chat/u/imwind)\
**Post date:** [July 23, 2018, 8:40am UTC](https://forums.rocket.chat/t/rocket-chat-file-upload-from-windows-device-not-working/1644/3 "2018-07-23T08:40:14Z")

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Hello,  
thank you for your answer. After trying to upload images with google chrome like a miracle it also works with windows client. I didn’t change anything else. I think the thread can be closed.  
Thank you 🙂