# Rocket Chat doesn't start after update from v6.1.5 to v6.1.6 **URL:** \ **Category:** Community Support\ **Created:** [February 26, 2025, 5:02pm UTC](https://forums.rocket.chat/t/rocket-chat-doesnt-start-after-update-from-v6-1-5-to-v6-1-6/21709 "2025-02-26T17:02:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![marcin7](https://avatars.discourse-cdn.com/v4/letter/m/47e85d/32.png) [@marcin7](https://forums.rocket.chat/u/marcin7)\ **Post date:** [February 26, 2025, 5:02pm UTC](https://forums.rocket.chat/t/rocket-chat-doesnt-start-after-update-from-v6-1-5-to-v6-1-6/21709/1 "2025-02-26T17:02:50Z")
### Description Hello Everyone, I have been performing Rocket Chat upgrades from version 6.1.2 every one patch version up. While upgrading from version v6.1.5 to v6.1.6 a problem occurred. Rocket Chat doesn’t want to start. More info below: ### Server Setup Information - Version of Rocket.Chat Server: 6.1.5 - Operating System: Debian 10.13 - Deployment Method: tar - Number of Running Instances: 1 - DB Replicaset Oplog: - NodeJS Version: 14.21.3 - MongoDB Version: 4.4.28 - Proxy: apache - Firewalls involved: None ### Any additional Information **Rocket Chat logs (/var/log/syslog):** ```auto Feb 26 17:51:20 localhost systemd[1]: Started The Rocket.Chat server. Feb 26 17:51:53 localhost rocketchat[27391]: /opt/Rocket.Chat/bundle/programs/server/node_modules/fibers/future.js:313 Feb 26 17:51:53 localhost rocketchat[27391]: #011#011#011#011#011#011throw(ex); Feb 26 17:51:53 localhost rocketchat[27391]: #011#011#011#011#011#011^ Feb 26 17:51:53 localhost rocketchat[27391]: errorClass [Error]: [An error occurred when creating an index for collection "users: Server selection timed out after 30000 ms] Feb 26 17:51:53 localhost rocketchat[27391]: at Collection.createIndex (packages/mongo/collection.js:801:15) Feb 26 17:51:53 localhost rocketchat[27391]: at setupUsersCollection (packages/accounts-base/accounts_server.js:1776:9) Feb 26 17:51:53 localhost rocketchat[27391]: at new AccountsServer (packages/accounts-base/accounts_server.js:75:5) Feb 26 17:51:53 localhost rocketchat[27391]: at packages/accounts-base/server_main.js:7:12 Feb 26 17:51:53 localhost rocketchat[27391]: at module (packages/accounts-base/server_main.js:19:31) Feb 26 17:51:53 localhost rocketchat[27391]: at fileEvaluate (packages/modules-runtime.js:336:7) Feb 26 17:51:53 localhost rocketchat[27391]: at Module.require (packages/modules-runtime.js:238:14) Feb 26 17:51:53 localhost rocketchat[27391]: at require (packages/modules-runtime.js:258:21) Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/packages/accounts-base.js:2192:15 Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/packages/accounts-base.js:2199:3 Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/boot.js:369:38 Feb 26 17:51:53 localhost rocketchat[27391]: at Array.forEach () Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/boot.js:210:21 Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/boot.js:423:7 Feb 26 17:51:53 localhost rocketchat[27391]: at Function.run (/opt/Rocket.Chat/bundle/programs/server/profile.js:256:14) Feb 26 17:51:53 localhost rocketchat[27391]: at /opt/Rocket.Chat/bundle/programs/server/boot.js:422:13 { Feb 26 17:51:53 localhost rocketchat[27391]: isClientSafe: true, Feb 26 17:51:53 localhost rocketchat[27391]: error: 'An error occurred when creating an index for collection "users: Server selection timed out after 30000 ms', Feb 26 17:51:53 localhost rocketchat[27391]: reason: undefined, Feb 26 17:51:53 localhost rocketchat[27391]: details: undefined, Feb 26 17:51:53 localhost rocketchat[27391]: errorType: 'Meteor.Error' Feb 26 17:51:53 localhost rocketchat[27391]: } Feb 26 17:51:53 localhost systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE Feb 26 17:51:53 localhost systemd[1]: rocketchat.service: Failed with result 'exit-code'. ``` **MongoDB logs:** ```auto {"t":{"$date":"2025-02-26T17:26:38.259+01:00"},"s":"F", "c":"CONTROL", "id":4757800, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"terminate() called. An exception is active; attempting to gather more information"}} {"t":{"$date":"2025-02-26T17:26:38.426+01:00"},"s":"F", "c":"CONTROL", "id":4757800, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"DBException::toString(): FileStreamFailed: Failed to write to interim file buffer for full-time diagnostic data capture: /var/lib/mongodb/diagnostic.data/metrics.interim.temp\nActual exception type: mongo::error_details::ExceptionForImpl<(mongo::ErrorCodes::Error)39, mongo::AssertionException>\n"}} {"t":{"$date":"2025-02-26T17:26:40.243+01:00"},"s":"E", "c":"CONTROL", "id":31430, "ctx":"ftdc","msg":"Error collecting stack trace","attr":{"error":"unw_get_proc_name(561DC6093F7A): unspecified (general) error\nunw_get_proc_name(561DC6095A09): unspecified (general) error\nunw_get_proc_name(561DC6092BD6): unspecified (general) error\nunw_get_proc_name(561DC6223216): unspecified (general) error\nunw_get_proc_name(561DC62B73A9): unspecified (general) error\nunw_get_proc_name(561DC6222C05): unspecified (general) error\nunw_get_proc_name(561DC6223376): unspecified (general) error\nunw_get_proc_name(561DC41BA073): unspecified (general) error\nunw_get_proc_name(561DC41CE1E7): unspecified (general) error\nunw_get_proc_name(561DC3F1FBC3): unspecified (general) error\nunw_get_proc_name(561DC474314C): unspecified (general) error\nunw_get_proc_name(561DC623ECBF): unspecified (general) error\nunw_get_proc_name(7F3E5CCEFFA3): unspecified (general) error\nunw_get_proc_name(7F3E5CC2106F): unspecified (general) error\nunw_get_proc_name(561DC6093F7A): unspecified (general) error\nunw_get_proc_name(561DC6095A09): unspecified (general) error\nunw_get_proc_name(561DC6092BD6): unspecified (general) error\nunw_get_proc_name(561DC6223216): unspecified (general) error\nunw_get_proc_name(561DC62B73A9): unspecified (general) error\nunw_get_proc_name(561DC6222C05): unspecified (general) error\nunw_get_proc_name(561DC6223376): unspecified (general) error\nunw_get_proc_name(561DC41BA073): unspecified (general) error\nunw_get_proc_name(561DC41CE1E7): unspecified (general) error\nunw_get_proc_nam ``` ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [February 26, 2025, 6:43pm UTC](https://forums.rocket.chat/t/rocket-chat-doesnt-start-after-update-from-v6-1-5-to-v6-1-6/21709/2 "2025-02-26T18:43:46Z")
Looks like an error with Mongo somewhere. You are really way out of date and support. Rocket 6.1 Sep 2023 Debian 10 EOL 2022-09-10 Mongo 4 is EOL 02-2024 You should be on Mongo 5 minimum (beware AVX extensions are required) You probably ought to check your Mongo status and resources - Rocket seems to be telling you it can’t create an index which suggests an issue with Mongo.