Rocket.Chat Documentation - Livechat Queue Types


#1

There two types of queue types on Rocket.Chat:

Each new chat will be routed to the agent that are accepting chats with the lower count. If there are more then one available agent with the same count the chat will get the first in order.


This is a companion discussion topic for the original entry at https://rocket.chat/docs/administrator-guides/livechat/livechat-queues/