# Reset 2FA for user

**URL:** <https://forums.rocket.chat/t/reset-2fa-for-user/7727>\
**Category:** Community Support\
**Created:** [July 22, 2020, 2:54pm UTC](https://forums.rocket.chat/t/reset-2fa-for-user/7727 "2020-07-22T14:54:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Nirav1](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/nirav1/32/1951_2.png) [@Nirav1](https://forums.rocket.chat/u/Nirav1)\
**Post date:** [July 22, 2020, 2:54pm UTC](https://forums.rocket.chat/t/reset-2fa-for-user/7727/1 "2020-07-22T14:54:18Z")

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### Description

A user has lost there 2fa authenticator app, without backup codes how can I rest that for them, we have the SaaS bronze tier.

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [July 22, 2020, 4:48pm UTC](https://forums.rocket.chat/t/reset-2fa-for-user/7727/2 "2020-07-22T16:48:22Z")

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Contact support as normal.

Go here to open a ticket.

> **[Contact - Rocket.Chat](https://rocket.chat/contact/)**
>
> Contact us! Ask questions to our Support, create new inquiries for the Sales team or subscribe to become a Partner.

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**Author:** ![aaron.ogle](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/aaron.ogle/32/15_2.png) [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\
**Post date:** [July 24, 2020, 5:22am UTC](https://forums.rocket.chat/t/reset-2fa-for-user/7727/3 "2020-07-24T05:22:12Z")

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> [@Nirav1](#):
>
> A user has lost there 2fa authenticator app, without backup codes how can I rest that for them, we have the SaaS bronze tier.

I’m not sure if it’s an option in the UI or not.

But support for sure is best option since it’s hosted by us.