# Problem connect my rocketchat server

**URL:** <https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969>\
**Category:** Community Support\
**Tags:** rocketchat-apps\
**Created:** [April 19, 2021, 11:01am UTC](https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969 "2021-04-19T11:01:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![josuatuho](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@josuatuho](https://forums.rocket.chat/u/josuatuho)\
**Post date:** [April 19, 2021, 11:01am UTC](https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969/1 "2021-04-19T11:01:44Z")

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### Description

Hello, I installed my own rocketchat server [How To Install Rocket.Chat on Ubuntu 20.04 LTS - idroot](https://idroot.us/install-rocket-chat-ubuntu-20-04/) and I can’t connect to it. don’t know where the mistake is?

### Server Setup Information

- Version of Rocket.Chat Server:
- Operating System:
- Deployment Method: 
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: 
- Firewalls involved:

### Any additional Information

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**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\
**Post date:** [April 19, 2021, 6:54pm UTC](https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969/2 "2021-04-19T18:54:26Z")

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Hi,

I’m afraid I can’t really help you with their method - there are just too many unknowns. I just don’t know where it has gone wrong for you.

If you are just starting I suggest you follow our docs here and use a snap:

[https://docs.rocket.chat/installation](https://docs.rocket.chat/installation)

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<div class="post-metadata">

**Author:** ![josuatuho](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@josuatuho](https://forums.rocket.chat/u/josuatuho)\
**Post date:** [April 20, 2021, 6:42am UTC](https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969/3 "2021-04-20T06:42:04Z")

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> [@john.crisp](#):
>
> Hi,
> 
> I’m afraid I can’t really help you with their method - there are just too many unknowns. I just don’t know where it has gone wrong for you.
> 
> If you are just starting I suggest you follow our docs here and use a snap:

Hello

I also tried snap and even manual install rocketchat

I still can’t get there

you also have some other procedures on the portal to install rocketchat on the ubuntu server 20.04

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<div class="post-metadata">

**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\
**Post date:** [April 20, 2021, 8:55am UTC](https://forums.rocket.chat/t/problem-connect-my-rocketchat-server/10969/4 "2021-04-20T08:55:03Z")

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You probably need to go back, set up a new and completely clean server, and follow our guide one step at a time.

[https://docs.rocket.chat/installation/snaps](https://docs.rocket.chat/installation/snaps)

Make notes of exactly what you do, and screenshots if you need to, and then tell us so we can try and help you.