# Poor screen resolution RocketChat Electron Client

**URL:** <https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152>\
**Category:** Community Support\
**Tags:** rocketchat-apps\
**Created:** [January 10, 2024, 9:32am UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152 "2024-01-10T09:32:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [January 10, 2024, 9:32am UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/1 "2024-01-10T09:32:49Z")

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### Description

When using the Application Window for a video chat the resolution is very poor.  
Also when sharing a window (desktop sharing). You can’t read anything.

### Workaround

Using for the video chat in a browser solve the problem.  
The video quality is much better. Also the desktop sharing is fine.

### Server Setup Information

- Version of Rocket.Chat Server: 6.5.2
- Deployment Method: Ubuntu (not snap, not docker)
- NodeJS Version: 14.21.3
- MongoDB Version: 5.0.14

### Client Information

- Client Operating Systems: macOS, Windows, Linux
- Version: 3.9.11 (also 3.9.10)

Please provide a new client fixing this problem soon.

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<div class="post-metadata">

**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [January 12, 2024, 10:46am UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/2 "2024-01-12T10:46:47Z")

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Same problem in our test environment.  
No one else having this issue ?  
Have we missed anything ?

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<div class="post-metadata">

**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [January 18, 2024, 12:09pm UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/3 "2024-01-18T12:09:34Z")

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Is here really no one having the same problem ?

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<div class="post-metadata">

**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [January 31, 2024, 9:02am UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/4 "2024-01-31T09:02:23Z")

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Same here: [Desktop screen sharing with Jitsi has poor resolution when using Rocketchat Electron client](https://forums.rocket.chat/t/desktop-screen-sharing-with-jitsi-has-poor-resolution-when-using-rocketchat-electron-client/18808)

The problem isn’t solved with client version 3.9.12 .

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<div class="post-metadata">

**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [January 31, 2024, 9:03am UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/5 "2024-01-31T09:03:03Z")

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Can someone from Rocket.Chat comment on this case please.

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<div class="post-metadata">

**Author:** ![moell9](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@moell9](https://forums.rocket.chat/u/moell9)\
**Post date:** [February 12, 2024, 2:08pm UTC](https://forums.rocket.chat/t/poor-screen-resolution-rocketchat-electron-client/19152/6 "2024-02-12T14:08:33Z")

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And, what surprise, it isn’t solved with 3.9.13.