# Outbound WhatsApp messages **URL:** \ **Category:** Community Ideas\ **Tags:** projectideas\ **Created:** [May 26, 2022, 8:21am UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148 "2022-05-26T08:21:30Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ahsan](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@Ahsan](https://forums.rocket.chat/u/Ahsan)\ **Post date:** [May 26, 2022, 8:21am UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148/1 "2022-05-26T08:21:30Z")
Hi, this is Ahsan from [Canadatel.net](http://Canadatel.net) (business partner with Rocketchat). We have a customer in Pakistan and we have deployed rocketchat for their chat solution. They have a requirement with omni-channel that the agent wants to send some information to the client on WhatsApp (Let’s say an update on a request by the client) 3-4 days after the chat has been closed. Is there a way to initiate chat from the agent side? (Contacting an existing customer). Also we can create a contact manually but there seems to be no way to contact this person from the agent side. Kindly help us in this regard. Regards, Ahsan ---
**Author:** ![murtaza98](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@murtaza98](https://forums.rocket.chat/u/murtaza98)\ **Post date:** [May 29, 2022, 5:46am UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148/2 "2022-05-29T05:46:08Z")
Hey Ahsan, I’d recommend looking into the template message feature provided by WhatsApp for this use case. You can pre-define some template messages on 360Dialog and send that template message via Rocket.Chat’s template API ( [reference](https://developer.rocket.chat/reference/api/rest-api/endpoints/apps-endpoints/whatsapp-endpoints/whatsapp-omnichannel-integration-api#2.-via-slash-command-and-ui) ). For your usecase, I think you’d need to use the API endpoint method. Do note: for using the endpoint you don’t need to have a contact created on RC. Once you send out the message & Whatsapp contact replies, the app will auto-create the contact for you. ---
**Author:** ![Ahsan](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@Ahsan](https://forums.rocket.chat/u/Ahsan)\ **Post date:** [June 27, 2022, 10:43am UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148/3 "2022-06-27T10:43:35Z")
Thank you so much Murtaza i really appreciate for your kind feed back its really helpful but here is my 2nd question when i close the chat as a agent after that i couldn’t be able to reopen that chat earlier i closed is there any option to reopen that chat and send update reply to the customer after day or some days ---
**Author:** ![murtaza98](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@murtaza98](https://forums.rocket.chat/u/murtaza98)\ **Post date:** [July 5, 2022, 2:32pm UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148/4 "2022-07-05T14:32:28Z")
Hey Ahsan, Sorry but it’s not possible to re-open a closed chat once and that is by design. However if you wish to send a message to the WhatsApp user after the chat is closed, then you may use the template messages APIs which I mentioned earlier. For eg, if you wish to send an update to the customer about a support ticket, then you may create a new template message and send a message like “Hey, your ticket {{ticketNo}} has been resolved”. Now once the user replies to this message, a new chat will be created on RocketChat. Also, agents serving the new chat can still access the old chat from “contact history” panel ---
**Author:** ![mahmad786](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@mahmad786](https://forums.rocket.chat/u/mahmad786)\ **Post date:** [March 18, 2026, 12:58am UTC](https://forums.rocket.chat/t/outbound-whatsapp-messages/14148/5 "2026-03-18T00:58:43Z")
Do you have knowledge on rocket chat? I am also working on it fora personal help desk project. can we connect to discuss, if you can guide me ? I am also in Pakistan