# Open LDAP doesn't work

**URL:** <https://forums.rocket.chat/t/open-ldap-doesnt-work/4861>\
**Category:** Community Support\
**Created:** [October 18, 2019, 11:57am UTC](https://forums.rocket.chat/t/open-ldap-doesnt-work/4861 "2019-10-18T11:57:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![m.raoufi](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@m.raoufi](https://forums.rocket.chat/u/m.raoufi)\
**Post date:** [October 18, 2019, 11:57am UTC](https://forums.rocket.chat/t/open-ldap-doesnt-work/4861/1 "2019-10-18T11:57:55Z")

</div>

### Description

I’m using open ldap with phpldapadmin for web interface and trying to connect rocket chat ldap to open ldap my test connection was success and sync success too, but my users in ou=example not showing in rocket chat user and have this errorLDAPHandler ➔ error Error: User not Found this is my configuration  
Host: 192.168.10.108  
Port: 389  
Encryption: No Encryption  
Base DN ou=Users,dc=example,dc=com

### Server Setup Information

- Version of Rocket.Chat Server: 1.1.3
- Operating System: Ubuntu 16.04
- Deployment Method: docker
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version: v8.11.4
- MongoDB Version: 4.0.10
- Proxy: nginx
- Firewalls involved:

### Any additional Information

server.js:207 LDAPHandler ➔ error Error: User not Found at MethodInvocation. (app/ldap/server/loginHandler.js:60:10) at tryLoginMethod (packages/accounts-base/accounts\_server.js:460:31) at tryLoginMethod (packages/accounts-base/accounts\_server.js:1294:14) at AccountsServer.\_runLoginHandlers (packages/accounts-base/accounts\_server.js:458:22) at AccountsServer.Accounts.\_runLoginHandlers (app/lib/server/lib/loginErrorMessageOverride.js:7:35) at MethodInvocation.methods.login (packages/accounts-base/accounts\_server.js:518:31) at MethodInvocation.methodMap.(anonymous function) (packages/rocketchat\_monitoring.js:2731:30) at maybeAuditArgumentChecks (packages/ddp-server/livedata\_server.js:1767:12) at DDP.\_CurrentMethodInvocation.withValue (packages/ddp-server/livedata\_server.js:719:19) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1304:12) at DDPServer.\_CurrentWriteFence.withValue (packages/ddp-server/livedata\_server.js:717:46) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1304:12) at Promise (packages/ddp-server/livedata\_server.js:715:46) at new Promise () at Session.method (packages/ddp-server/livedata\_server.js:689:23) at packages/ddp-server/livedata\_server.js:559:43