Trying to implement Omnichannel within our service desk portal I have embedded the script in a purely static web page. Although the Omnichannel agent side of things works perfectly, it is presenting a few problems in the browser applet which may or may not all be related:
- The Chat icon in bottom right corner takes around 20 seconds to appear
- The user / agent avatar icons in the livechat applet are just black squares
- The applet does not refresh and show the latest comments by either the user or the agent
- Sound notifications do not work in the browser applet.
Any guidance on this would be gratefully appreciated.
Server Setup Information
- Version of Rocket.Chat Server: 3.4.2
- Operating System: Debian
- Deployment Method: Snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 12.16.1
- MongoDB Version: 3.6.14
- Proxy: nginx
- Firewalls involved: pfSense