# Omnichannel Contact Center

**URL:** https://forums.rocket.chat/t/omnichannel-contact-center/10327
**Category:** Community Support
**Created:** [February 11, 2021, 1:05am UTC](https://forums.rocket.chat/t/omnichannel-contact-center/10327 "2021-02-11T01:05:19Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![ryand00](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryand00](https://forums.rocket.chat/u/ryand00)
#### Post date: [February 11, 2021, 1:05am UTC](https://forums.rocket.chat/t/omnichannel-contact-center/10327/1 "2021-02-11T01:05:19Z")

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### Description

Is there a way to disable the Omnichannel Contact Center for agents? Or at least be able to remove individual visitor account/information from it?

### Server Setup Information

- Version of Rocket.Chat Server: 3.10.5
- Operating System: Linux
- Deployment Method: Snap
- Number of Running Instances: 1
- DB Replicaset Oplog: Enabled
- NodeJS Version: 12.18.4
- MongoDB Version: 3.6.14
- Proxy: NGINX
- Firewalls involved:

### Any additional Information