# Omnichannel Business Hours **URL:** \ **Category:** Community Support\ **Created:** [May 27, 2021, 9:09pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270 "2021-05-27T21:09:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anders](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@anders](https://forums.rocket.chat/u/anders)\ **Post date:** [May 27, 2021, 9:09pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/1 "2021-05-27T21:09:58Z")
Even though my timezone setting is set correctly and the time appears correct in logs (includes timezone there) business hours don’t seem to work correctly. I cannot just use UTC as it would span midnight and it looks like we can only include a single time business time per day now. I also wish that was not the case as out sales and support are open different hours. Version 3.14.3 ---
**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\ **Post date:** [May 29, 2021, 11:35am UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/2 "2021-05-29T11:35:22Z")
Hi, please upgrade to 3.14.4 - see the release notes for details. I have feeling this issue might have been fixed in 3.15 but I can’t see it, Again please check the release notes. > **[Releases · RocketChat/Rocket.Chat](https://github.com/RocketChat/Rocket.Chat/releases)** > > //github.com/RocketChat/Rocket.Chat/releases ---
**Author:** ![anders](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@anders](https://forums.rocket.chat/u/anders)\ **Post date:** [June 1, 2021, 4:00pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/3 "2021-06-01T16:00:35Z")
I am already at 3.15 ---
**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\ **Post date:** [June 1, 2021, 4:34pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/4 "2021-06-01T16:34:37Z")
Can you try and explain your issue in a little more depth please - with some examples? ---
**Author:** ![anders](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@anders](https://forums.rocket.chat/u/anders)\ **Post date:** [June 1, 2021, 4:40pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/5 "2021-06-01T16:40:26Z")
Sure. The options for hours in “business hours” are pick the days you want to have business hours and a time span those days you want to be open. That has the flaw in that it would not allow business hours that span midnight or have two periods of open during the same day. Additionally all departments now have to have the same hours. I don’t think that is how it used to be. Additionally, at least on my server, the time appears correct. At least in the logs that you see in RC admin area are TZ corrected to the right time. However, when I set business hours, it actually seems to be about four hours off. Which does coincide with Atlantic time (where your DEV offices are) ---
**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\ **Post date:** [June 2, 2021, 9:54am UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/6 "2021-06-02T09:54:36Z")
> [@anders](#): > > The options for hours in “business hours” are pick the days you want to have business hours and a time span those days you want to be open. That has the flaw in that it would not allow business hours that span midnight or have two periods of open during the same day. Additionally all departments now have to have the same hours. I don’t think that is how it used to be. OK - that looks like a potential bug. > [@anders](#): > > Which does coincide with Atlantic time (where your DEV offices are) Hmmm - that I don’t understand. Our devs are all over the place 😆 You should be able to set the server time to whatever you want. What sort of install have you got? ---
**Author:** ![anders](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@anders](https://forums.rocket.chat/u/anders)\ **Post date:** [June 2, 2021, 4:24pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/7 "2021-06-02T16:24:31Z")
Sorry, you requested I upgrade to 3.15 for another question and I didn’t check this issue after. Looks like the time being off was fixed in 3.15. So, just looks like the limited settings for business hours and only being able to set them universally is the only issue left. on this one. ---
**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\ **Post date:** [June 3, 2021, 7:39am UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/8 "2021-06-03T07:39:10Z")
> [@anders](#): > > Sorry, you requested I upgrade to 3.15 for another question and I didn’t check this issue after. Looks like the time being off was fixed in 3.15. Cool!! One down then. > [@anders](#): > > So, just looks like the limited settings for business hours and only being able to set them universally is the only issue left. on this one. OK. Let me know where you are at with this. ---
**Author:** ![swtech](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@swtech](https://forums.rocket.chat/u/swtech)\ **Post date:** [January 30, 2024, 8:10pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/9 "2024-01-30T20:10:50Z")
Hello all. I seem to be having issues with the opening time on Business hours. I know have to manually enable the OmniChannel even though the opening and closing hours are set. It used to work fine but for almost a year now it has stopped and I have given up trying to find a fix on my own. I notice that it honors the closing time and goes offline automatically but does not come back online until I toggle the switch. Any recommendations? ---
**Author:** ![jp\_pike](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jp_pike/32/5583_2.png) [@jp\_pike](https://forums.rocket.chat/u/jp_pike)\ **Post date:** [October 23, 2024, 8:56am UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/10 "2024-10-23T08:56:23Z")
Having the same issue… Using self hosted community edition, Version 6.13.0, … also tried turning off/on Business Hours settings in Administration → Omnichannel, but no change. Only setting manually online/offline by the user makes the user un-/available for chat. Did you find a solution? ---
**Author:** ![swtech](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@swtech](https://forums.rocket.chat/u/swtech)\ **Post date:** [October 23, 2024, 11:22am UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/11 "2024-10-23T11:22:38Z")
I didn’t find a solution. I ended up switching to a different application, Regards, ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [October 23, 2024, 12:01pm UTC](https://forums.rocket.chat/t/omnichannel-business-hours/11270/12 "2024-10-23T12:01:16Z")
If it doesn’t work then open a bug. Make sure you complete a bug template or it will be ignored. > **[Build software better, together](https://github.com/RocketChat/Rocket.Chat/issues/new?assignees=&labels=&projects=&template=bug_report.md)** > > GitHub is where people build software. More than 100 million people use GitHub to discover, fork, and contribute to over 420 million projects. Document the exact steps you take as well as per the template. I know there are some limitations in CE but not sure what with OmniChannel.