# No notifications to Android whitelabel app

**URL:** <https://forums.rocket.chat/t/no-notifications-to-android-whitelabel-app/16351>\
**Category:** Mobile Apps\
**Tags:** android, mobile, rocketchat-apps\
**Created:** [March 27, 2023, 9:11pm UTC](https://forums.rocket.chat/t/no-notifications-to-android-whitelabel-app/16351 "2023-03-27T21:11:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![fabriziorocha](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/fabriziorocha/32/4321_2.png) [@fabriziorocha](https://forums.rocket.chat/u/fabriziorocha)\
**Post date:** [March 27, 2023, 9:11pm UTC](https://forums.rocket.chat/t/no-notifications-to-android-whitelabel-app/16351/1 "2023-03-27T21:11:37Z")

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I have downloaded Rocket Chat single-server branch (version 4.36.0), then I followed Android App White Labelling ([https://developer.rocket.chat/mobile-app/mobile-app-white-labelling/android-app-white-labelling](https://developer.rocket.chat/mobile-app/mobile-app-white-labelling/android-app-white-labelling)).

### Environment Information:

- Rocket.Chat Server Version: 4.8.1
- Rocket.Chat App Version: 4.36.0
- Device Name:
- OS Version: Android 12

### Steps to reproduce:

I have created a new project on Firebase, added a new Android application and downloaded google-services.json file.

I have downloaded and configured Rocket Chat ReactNative single-server branch, version 4.36.0, for white labeling as documented.

At Rocket Chat server web UI, on Administration \> Settings \> Push, I have turned off “Enable Gateway”, I kept “Production” on and added “GCM API Key” and “GCM Project Number”.

Note that for “GCM API Key” I have copied the value from google-service.json file under api\_key current\_key value and for “GCM Project Number” I have copied from Firebase “Sender ID”.

Also, I have changed “server” key from app.json file to match our domain address.

### Expected behavior:

Notification should be received on mobiles.

### Actual behavior:

No notifications are presented.

* * *

Additionally, I get notifications when I start campaigns from Firebase Console. This means that I have an app with google-services.json correctly intalled on my device, right!?

I want to validate where the values to GCM fields come from.

|From logs I see the following entries:  
{“level”:20,“time”:“2023-03-27T20:47:35.428Z”,“pid”:1411258,“hostname”:“”,“name”:“Push”,“msg”:“ANDROID ERROR: result of sender”}  
{“level”:20,“time”:“2023-03-27T20:27:56.161Z”,“pid”:1410954,“hostname”:“”,“name”:“Push”,“msg”:“For devices running Android 8.0 or later you are required to provide an android\_channel\_id. See [raix/push#341](https://github.com/raix/push/issues/341) for more info”}

Is it information only or related to missing notifications?|

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<div class="post-metadata">

**Author:** ![mahmoud](https://avatars.discourse-cdn.com/v4/letter/m/59ef9b/32.png) [@mahmoud](https://forums.rocket.chat/u/mahmoud)\
**Post date:** [October 2, 2023, 8:42am UTC](https://forums.rocket.chat/t/no-notifications-to-android-whitelabel-app/16351/2 "2023-10-02T08:42:26Z")

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did you fix this issue?