New livechat not working


Hi all, when I paste the code of the new version of the Livechat widget on my website, I don’t get any widget. I tried the old widget code and that does work…

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: Ubuntu Server 18.04
  • Deployment Method: Snaps
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: Node isn’t installed
  • MongoDB Version: I think the latest but I couldn’t find out which version I have installed (I installed RocketChat yesterday and)
  • Proxy: Apache2 (on other machine)
  • Firewalls involved: Cloudflare

Any additional Information

Also, I tried Firefox and Safari, both didn’t show the new widget.

any errors in the browsers console?

cmd + ctrl + i on a mac. Otherwise right click the page and click inspect. Once that window pops up click the console section. Then refresh.

if from installation menu, we have two clips one for adding to existing website and another for new installation… please do check which is failing …

the integration to website is working fine