# New livechat not working

**URL:** <https://forums.rocket.chat/t/new-livechat-not-working/4185>\
**Category:** Community Support\
**Created:** [July 13, 2019, 10:45am UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185 "2019-07-13T10:45:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wisse.hes.nl](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/wisse.hes.nl/32/836_2.png) [@wisse.hes.nl](https://forums.rocket.chat/u/wisse.hes.nl)\
**Post date:** [July 13, 2019, 10:45am UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185/1 "2019-07-13T10:45:20Z")

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### Description

Hi all, when I paste the code of the _new_ version of the Livechat widget on my website, I don’t get any widget. I tried the _old_ widget code and that does work…

### Server Setup Information

- Version of Rocket.Chat Server:
- Operating System: Ubuntu Server 18.04
- Deployment Method: Snaps
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: **Node isn’t installed**
- MongoDB Version: I think the latest but I couldn’t find out which version I have installed (I installed RocketChat yesterday and)
- Proxy: Apache2 (on other machine)
- Firewalls involved: Cloudflare

### Any additional Information

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**Author:** ![wisse.hes.nl](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/wisse.hes.nl/32/836_2.png) [@wisse.hes.nl](https://forums.rocket.chat/u/wisse.hes.nl)\
**Post date:** [July 13, 2019, 10:46am UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185/2 "2019-07-13T10:46:22Z")

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Also, I tried Firefox and Safari, both didn’t show the new widget.

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**Author:** ![aaron.ogle](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/aaron.ogle/32/15_2.png) [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\
**Post date:** [July 18, 2019, 5:20pm UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185/3 "2019-07-18T17:20:07Z")

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any errors in the browsers console?

cmd + ctrl + i on a mac. Otherwise right click the page and click inspect. Once that window pops up click the console section. Then refresh.

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**Author:** ![srini17](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/srini17/32/1131_2.png) [@srini17](https://forums.rocket.chat/u/srini17)\
**Post date:** [July 18, 2019, 5:30pm UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185/4 "2019-07-18T17:30:42Z")

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if from installation menu, we have two clips one for adding to existing website and another for new installation… please do check which is failing …

the integration to website is working fine

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**Author:** ![felixluk](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@felixluk](https://forums.rocket.chat/u/felixluk)\
**Post date:** [April 18, 2022, 10:37am UTC](https://forums.rocket.chat/t/new-livechat-not-working/4185/5 "2022-04-18T10:37:46Z")

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Hi, my Web integration doesn’t work, either. I cannot see the livechat widget on my test page. When I checked the console I got this error:

“Error: Promised response from onMessage listener went out of scope background.js:835:170”