# My chat is too slow

**URL:** <https://forums.rocket.chat/t/my-chat-is-too-slow/1263>\
**Category:** Community Support\
**Created:** [June 11, 2018, 8:04pm UTC](https://forums.rocket.chat/t/my-chat-is-too-slow/1263 "2018-06-11T20:04:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Syndata](https://avatars.discourse-cdn.com/v4/letter/s/b487fb/32.png) [@Syndata](https://forums.rocket.chat/u/Syndata)\
**Post date:** [June 11, 2018, 8:04pm UTC](https://forums.rocket.chat/t/my-chat-is-too-slow/1263/1 "2018-06-11T20:04:35Z")

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My chat is very slow, all the time it goes out of the air, it is hosted at: [http://vps7990.publiccloud.com.br:3000/](http://vps7990.publiccloud.com.br:3000/), I already spoke with the support responsible for the hosting and they said that the problem is not on the server but in the internal content, I need urgent help.

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**Author:** ![JSzaszvari](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jszaszvari/32/86_2.png) [@JSzaszvari](https://forums.rocket.chat/u/JSzaszvari)\
**Post date:** [June 11, 2018, 8:36pm UTC](https://forums.rocket.chat/t/my-chat-is-too-slow/1263/2 "2018-06-11T20:36:03Z")

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Hi @Syndata

I’m sorry that your having that experience.

Can you provide a bit more detail for me so that I can better assist you ?

- What are the specs of your hosted server, like cpu and memory

- how many users are there on your Rocket.Chat instance

- is it slow when you try and do something in particular or just all the time?

- what deployment method was used to install it

- does anything show in the console logs when these slowdowns happen ?

Thanks  
John