I have following queries regarding omnichannel feature:
If agent is handling multiple chats at a time, will color of chat window change when agent or customer reply?
Kindly share any information which is related to above context.
Thanks!!!
I have following queries regarding omnichannel feature:
If agent is handling multiple chats at a time, will color of chat window change when agent or customer reply?
Kindly share any information which is related to above context.
Thanks!!!