# MS Teams Integration Not working

**URL:** <https://forums.rocket.chat/t/ms-teams-integration-not-working/21573>\
**Category:** Feedback\
**Created:** [February 5, 2025, 7:42pm UTC](https://forums.rocket.chat/t/ms-teams-integration-not-working/21573 "2025-02-05T19:42:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![shahwaiz](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@shahwaiz](https://forums.rocket.chat/u/shahwaiz)\
**Post date:** [February 5, 2025, 7:42pm UTC](https://forums.rocket.chat/t/ms-teams-integration-not-working/21573/1 "2025-02-05T19:42:38Z")

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**Hello Rocket.Chat Team,**

I attempted to integrate **Microsoft Teams** with **Rocket.Chat** to achieve the following:

1. Receive messages from the **Live Chat Widget** into a **Teams Channel**.
2. Reply from **Teams** , and have the response delivered back to the **Live Chat Widget** via Rocket.Chat acting as a middleware.

I followed the setup using:

- **Microsoft Teams Bridge App**
- **Webhooks (Incoming & Outgoing)**

### **Issues Faced:**

- Messages from the chat widget were not successfully delivered to Microsoft Teams.
- Replies from Microsoft Teams were not relayed back to the chat widget.
- The webhook setup didn’t seem to trigger properly between Rocket.Chat and Teams.
- No clear error logs indicating where the failure occurred.

### **Expected Behavior:**

- Live chat messages should be forwarded to the designated **Teams channel**.
- Replies from Teams should be sent back to Rocket.Chat and then displayed on the Live Chat widget.

### **Steps Taken to Troubleshoot:**

- Verified webhook URLs in both Rocket.Chat and Microsoft Teams.
- Ensured correct permissions and bot setup in Teams.
- Checked Rocket.Chat logs, but didn’t find any significant errors.

### **Suggestions & Questions:**

1. Does the **Microsoft Teams Bridge App** fully support **Live Chat** message routing?
2. Are there additional configurations or APIs needed for a seamless two-way communication setup?
3. Any plans for improved integration between Rocket.Chat and Teams for real-time chat support?

Would love to hear any insights from the team or community on making this integration work effectively.

Thanks!

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [February 6, 2025, 10:33am UTC](https://forums.rocket.chat/t/ms-teams-integration-not-working/21573/2 "2025-02-06T10:33:13Z")

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Start here please.

[Information devs will require](https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#information-that-support-or-devs-will-require)

I also presume you set this up too?

[Set up an Azure active directory app](https://docs.rocket.chat/docs/microsoft-teams-bridge)