# Logging in for this IP temporary not possible

**URL:** <https://forums.rocket.chat/t/logging-in-for-this-ip-temporary-not-possible/12419>\
**Category:** Community Support\
**Created:** [October 18, 2021, 4:52pm UTC](https://forums.rocket.chat/t/logging-in-for-this-ip-temporary-not-possible/12419 "2021-10-18T16:52:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chatdev](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/chatdev/32/481_2.png) [@chatdev](https://forums.rocket.chat/u/chatdev)\
**Post date:** [October 18, 2021, 4:52pm UTC](https://forums.rocket.chat/t/logging-in-for-this-ip-temporary-not-possible/12419/1 "2021-10-18T16:52:20Z")

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### Description

I am running the latest snap 3.x version. I think 3.18.

I was working in the layout section and inserted some html for displaying a logo on the home page. The logo got displayed so the HTML was ok. After that I suddenly got logged out and got a notification that logging in for my IP was temporary disabled.

I tried other locations (different IP) same problem. Also all the users are not able to login. They get the same message.

Reboots, different browsers, same problem.

What I need is a way to switch off the block by IP option in the logs section. Does anyone know how I can change it in mongodb and by what command?

Thanks,

Stef

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**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [October 19, 2021, 6:31pm UTC](https://forums.rocket.chat/t/logging-in-for-this-ip-temporary-not-possible/12419/2 "2021-10-19T18:31:33Z")

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hi @chatdev ! Welcome to our forums!

All settings can be changed using the UI, the API or directly into the DB.

I usually go to the settings, let the mouse hover it for a while, and get the name. This one, for instance, is **Block\_Multiple\_Failed\_Logins\_By\_Ip**

you can try changing it from the API or directly, for that, check this doc:

> **[Update setting](https://developer.rocket.chat/reference/api/rest-api/endpoints/settings/settings-endpoints/update-setting)**

You can also use a software like Mongodb Compass to help you navigate into the database. The collection you are looking for is the rocketchat\_settings

let me know if you were able to log in again.

Also:

> What I need is a way to switch off the block by IP option in the logs section. Does anyone know how I can change it in mongodb and by what command?

You mean in the Admin \> Account, right?