# LiveChat Automatically Assign Agent not working

**URL:** <https://forums.rocket.chat/t/livechat-automatically-assign-agent-not-working/19757>\
**Category:** Job Listings\
**Created:** [March 27, 2024, 2:21am UTC](https://forums.rocket.chat/t/livechat-automatically-assign-agent-not-working/19757 "2024-03-27T02:21:43Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![wilmania](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@wilmania](https://forums.rocket.chat/u/wilmania)\
**Post date:** [March 27, 2024, 2:21am UTC](https://forums.rocket.chat/t/livechat-automatically-assign-agent-not-working/19757/1 "2024-03-27T02:21:43Z")

</div>

I need help figuring out why setAgent is not working

---

<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 29, 2024, 12:15pm UTC](https://forums.rocket.chat/t/livechat-automatically-assign-agent-not-working/19757/3 "2024-05-29T12:15:49Z")

</div>

You’ll need to give us a bit more information.

See “How to report issues effectively”

> <https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98#still-stuck>

Server Set-up Information:

- Version of Rocket.Chat Server:
- Operating System:
- Deployment Method:
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:

Then describe what you have done so far.